LiveVox Speech IQ/Analytics Bundle
Advanced speech analytics & compliance
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LiveVox Speech Interaction Capabilities
Understand and analyze 100% of your customer interactions to transform CX, enhance agent performance, improve operational efficiencies, and embrace flexibility.
- Automated and Manual Scorecards
- Advanced Reporting & Analytics including sentiment
- Call Driver/Dispositioning Reports
- Call Review capabilities
- Advanced coaching & training functionality
Find the calls that matter
Advanced filter and search capabilities allow you to search through hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.
Unlock, and learn from, every conversation
Unlock the content and sentiment of every one of your calls and interactions as a source of data for your business. Access advanced reports to understand call drivers and macro trends to inform operational and marketing strategies, then drill down into the data to identify coaching opportunities and best practices that you can scale across your team.
Refreshingly simple to use
Compared to our competitors, SpeechIQ has an incredibly user-friendly, business-focused interface, meaning that your decision-makers will be able to access game-changing insights at will without the need to go through a data analyst and wait for results. And, you can be up and running in a matter of days as a result of our straightforward, streamlined implementation and integration process.