Broadvoice GoContact

by Broadvoice

Native cloud contact center software

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Connect with your customers on any channel

Consolidate your customer interactions on one omnichannel platform.

The most complex flows, designed in a simple manner

  • Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
  • Keep the context of your conversations from one channel to the next.
  • Use a single reporting interface to access analytics across all channels.

Easily customize your contact center

Leverage the cloud-native, low-code architecture for rapid deployment and customization without taxing your internal IT resources.

  • Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
  • Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.

Boost agent productivity with automated dialing

Improve your contact ratios and increase sales with an intelligent and powerful dialer.

  • Forgo manual dialing to increase the speed of outbound campaigns.
  • Streamline database management to keep contacts current and organized.
  • Pre-visualize a contact before calling using Power Preview.

Improve customer service with customized scripts

Tap into Smart Scripting, the advanced script-building system that helps guide agent-customer conversations.

  • Enable non-technical staff to create, configure, and activate scripts.
  • Insert dynamic fields for data, checkboxes, and file uploads.
  • Ensure consistent inbound and outbound interactions.