ISI

by ISI

Powerfully smart UC analytics

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Boost productivity & deliver delightful caller experiences

ISI is a leader in cloud- and on-premises-based solutions for UC reporting and analytics, solving business needs around contact centers, regulatory compliance, productivity, traffic optimization, and cost allocation. Our extended portfolio offers solutions for Telecom Audit and Optimization, Invoice and Inventory Management, Wireless Management, Collaboration Recording (voice, video, instant message, screen capture), Speech Analytics, Workforce Management, and UC Provisioning. We help enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select supports enterprise CDR reporting and analytics for thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers.

Top Features

  • Call accounting

    Better understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions.

  • Compliance

    Get historical call information in seconds, saving you time and money, and making compliance easier.

  • Employee productivity & caller experience

    See every step of your caller's journey & improve customer satisfaction.

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