BluIP

by BluIP

Enterprise-grade cloud telephony

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AIVA Connect

Developed with the customer in mind, the AIVA Connect® solution is fully baked and ready to provide an improved experience with each interaction. Multiple systems, tedious downloads, hard-to-reach support teams are challenges faced in other organizations. At BluIP, we provide browser based, SSO solutions backed by a 24/7/365 support staff.

5 Customizable Web-based Modules:

  • Interactions - Robust and dynamic web-based ticketing and call flow system. Custom workflows for voice and digital experience create consistency among staff.
  • Business Intelligence - Full-service custom reporting engine used to improve overall company insights. Business challenges are identified and resolved quickly.
  • Integration Studio - Integrate any module to almost any other tool with Studio. This creates complete and transparent insight into any business process.
  • Agent/Operator Console - Enterprise-grade telephony and autonomous digital interactions, directly from a web browser. Any device, anywhere no hassle or set-up required.
  • AI Virtual Assistant (AIVA®) - Ensures every call is answered 24/7/365 with zero wait time. Every interaction is tracked and documented to create a consistent experience.

Connect With Webex

Together with Cisco, we offer a fully integrated collaboration experience, bringing together cloud calling from a provider you trust and already do business with and the Webex advanced messaging and meetings capabilities, in one elegant app. Enabling you to streamline teamwork and produce great results, faster than ever.

Streamline teamwork and produce great results:

  • Magical Experiences with Webex Devices - BluIP Connect with Webex works seamlessly with Webex devices to give you the best possible video meeting and teamwork experience. Simply connect the app to a Webex device to start meetings, share your screen, or even move calls if you need to change locations.
  • Meetings Built for Teams - Use high-quality video meetings with screen sharing and annotation from any device. Other cool features such as breakout rooms, gestures, and reactions give everyone a voice. Virtual backgrounds, noise removal, and speech enhancements help you improve participation and maintain your professional appearance.
  • Messaging to Keep Work Moving - Bring everyone together easily and quickly in BluIP Connect with Webex. Enable everyone to see and share all the information they need. Send messages, share files, and create or edit whiteboards securely, both inside and outside your company. Everything is always in one place.
  • Complete Calling - BluIP® Connect with Webex is integrated with our cloud calling and PSTN services and provides the flexibility, reliability, and security your business demands. Publish one business phone number and make and receive calls from your device of choice desktop, table, and smartphone.

Microsoft Operator Connect

Operator Connect is a new managed service option that simplifies and seamlessly enables calling in Teams using BluIP as your trusted and qualified telecom operator. With Operator Connect and BluIP, you can continue to leverage all the enterprise-grade high-tech solutions you are accustomed to while providing your users with a modern calling experience in Teams. The connection between Microsoft Cloud to BluIP is built for resiliency and has end-to-end Quality of Service (QoS).

Benefits:

  • Leverage Existing BluIP® Contract - You keep your existing relationship while enabling calling in Teams.
  • Enhanced Support and Reliability - BluIP® provides 24×7 technical support and white-glove migration services off of your existing PBX. Direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.
  • Operator-Managed Infrastructure - BluIP® manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchases and management.
  • Faster, Easier Deployment - Quickly connect to BluIP® as your operator and assign phone numbers to users -– all from the Teams admin center.

Enhanced Cloud Calling for Microsoft Teams

Microsoft Teams, powered by our core calling technologies, allows your team to call extensions and external phone numbers all from within the app. This powerful duo equips Microsoft Teams with the full feature set of a complete PBX phone system.

Discover enterprise cloud telephony for Microsoft Teams:

  • Call Center Optimized - Give your call center the calling tools it needs to stay on top of its game and increase the quality of service.
  • Analog Device Support - Integrate with your lobby and wall phones, security solutions, and more.
  • Extension Dialing (Teams and Non-Teams Users) - Get connected, quickly. Your teammates are just a few clicks away with extension dialing.
  • User PSTN Connectivity & Toll Number Support - Take communication on Teams to a whole new level with true cloud calling capabilities.

Advanced Call Center

Your call center application is integral to your business. Cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, our Advanced Contact Center enables you to design a call center to meet your specific needs.

The solution built to help your contact center succeed

  • Omni-channel Interactions - Communicate via voice, email, and chat from a unified environment.
  • Unify Your Communications - Ease collaboration between agents, managers, and back-office subject matter experts.
  • Cloud Contact Center Solutions - Centrally manage ACD, speech-enabled IVR, WFO, outbound campaigns, and CRM integrations.
  • Performance Analytics - Better understand agent and customer behaviors and the attributes that drive your business​.