InflowCX Service Optimization
Technology optimization and support
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Customer Success
Your dedicated Customer Success Manager can provide a ton of resources for you and your team. Ongoing technology optimization and industry guidance, best practice trends from our customer base, and advocacy support with your technology vendor are just a few of the benefits our CSM’s deliver.
- Advocacy with Technology Vendors - As an extension of your organization, our Customer Success team goes above and beyond to help out with any vendor interactions necessary. Whether it be a new roadmap feature, executive alignment, or just a simple pricing question, our team is here to advocate for you.
- Best Practices & Use-Cases - Your communications solutions are not one-size-fit-all. Our Customer Success Managers are exposed to a vast range of technology configurations every day. This wealth of industry knowledge, best practices, and use-cases can provide beneficial insights for your business and technology implementations.
- Proactive Account Management - Your assigned customer success manager is your go-to source for any contact center or unified communications resources you may need. Paired with quarterly business reviews and other proactive activities, your customer success manager is always there to help you at any time.
Managed Services
Backed by our 3-ring answer policy, our call center optimization support team is always standing by and ready to help. To make things even easier, we assign a specific support team to your account, so you are always connected to a support team member who knows your contact center or unified communications environment.
- Industry-Leading Support Enhancements - Our managed services go above and beyond just technical support. We provide all of our customers with disaster recovery, business continuity, professional voice talent, and system monitoring capabilities. These services are included in our industry-leading managed services packages.
- Support Models That Meet Your Needs - Whether it’s having us complement your support staff to provide advanced troubleshooting and resolution, or having us take on dedicated support and daily administration of your technologies, InflowCX can help at any phase.
- A Support Team That Knows Your Environment - Backed by our 3-ring answer policy, our support team is always standing by and ready to help, whether it be a simple system change or dealing with an unplanned outage. To make things even easier, we assign a specific support team to your account, so you’ll always be connected to a team member who knows your contact center or unified communications environment.
Technical Account Team
Our Technical Account Team was created for those customers who want a little more out of their contact center service experience. Ongoing strategy meetings with our technical resources to discuss product updates, system upgrades, enhancements, or integrations. We work with your team to create a technology optimization game plan, and our Technical Account Team executes it.
- Technology Enhancements & Changes - Your technology environment is always changing, growing, and adapting to your business needs. Our Technical Account Team is here to implement and ensure smooth transitions to new system enhancements and changes.
- Product & Organizational Updates - As part of our recurring strategy meetings, our team keeps you in tune with new product roadmaps, and learns about your ongoing organizational needs to ensure you’re getting the most out of your contact center experience.
- Ongoing & Dedicated Technical Resources - Our Technical Account Team adds dedicated project management and project engineering resources to your organization. They include monthly recurring strategy meetings to discuss product updates, system upgrades, enhancements, integrations, and more. We’ll work together to create game plans, and our Technical Account Team executes.