FirstComm Unified Communications

by FirstComm

Optimize team productivity

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UC Teams

UC Teams is a unique offering that integrates hosted phone (PBX) functionality into an active Microsoft Teams instance - allowing employees to take calls through MS Teams enabled devices – anywhere, anytime.

  • Flexible Device Integration - Integrate new devices or keep the phones you have and optimize calling capabilities through Teams.
  • Enhanced Teams Calling - Enjoy the same voice capabilities you experience on your desk phone or mobile, all within your Teams instance.
  • Exceptional FirstComm Support - Trust that if any challenges arise in UC Teams, the FirstComm team will be there to help find resolve.
  • True Mobility & Flexibility - Take calls through your teams instance at your desk, at home, or while on the move and mobile.

Call Center

The UC-Standard Call Center solution allows companies to respond to growing customer demands with valuable call center features, such as:

  • Connectivity for Remote Locations
  • Quick Deployment
  • Failover for Business Continuity

Call Recording

FirstComm’s Call Recording solution helps companies optimize compliant, yet detailed call monitoring capabilities, including:

  • Real Time Dashboards
  • Intuitive Call Search
  • Comprehensive Reporting

CRM Integrator

Integrator's sleek integration capabilities sync different database's, to better personalize customer engagement. Integrate systems like:

  • Salesforce
  • Microsoft Dynamics 365
  • Zoho

Contact Center

FirstComm’s Cloud Contact Center is designed to improve customer service operations and streamline workflow processes. Enjoy benefits like:

  • Robust Security Features
  • Real Time Customer Insights
  • Powerful, Customizable Platform

MaX UC SMS

With MaX UC SMS, users can send/receive work messages on mobile devices, without compromising personal info. Take advantage of features like:

  • SMS/Text for Work on Mobile
  • Unlimited Inbound Text
  • Usage Tracking Portal

Voice Operator Panel (VOP)

The Voice Operator Panel gives users the ability to use softphones for business, boosting call flexibility. Elevate functionality with resources such as:

  • Screen & Manage Calls
  • Real Time Dashboards
  • Monitor Call Activities