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Infobip Moments
Customer engagement solution
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Maximize engagement with personalized messages on the best customer engagement solution
Create campaigns for any channel based on a single customer data platform.
Use a single unified platform for all customer engagement
- Say goodbye to disconnected tech and makeshift integrations
- Reduced cost of ownership, one line of support, simplified user experience
- Unified insights and analytics across all channels
Automate your customer journey and enable relevant, perfectly timed messaging
- React to customer interactions and purchases with confirmations and notifications
- Communicate about changes in customer profiles, for example loyalty scheme tiers
- Create triggered communication for date-time events like subscription renewals, anniversaries, or payment deadlines
- Warn customers when they are approaching their spending or account limits
Create sophisticated customer engagement campaigns with no need to involve IT
- Easy to use drag-and-drop interface accessible to any user
- Enable personalised messaging through advanced audience segmentation
- Track customers through the entire funnel and adapt messaging accordingly
- Use triggers, behavioral analysis, AB testing, and send time optimization to refine campaigns
Benefit from ultimate channel flexibility
- Choose the right channel for each customer and include multiple channels in the same workflow
- Create highly personalized messaging that is consistent across all channels
- Switch channels seamlessly at any point
- Configure failover channels to ensure key messages get delivered
Use artificial intelligence algorithms to increase efficiency and maximize conversions
- Avoid churn by identifying customers who are at risk and target with retention campaigns
- Use AI to optimize send times and maximize open rates across all channels
- Leverage machine learning for accurate product recommendations and more personalized messaging
Build custom user journeys with low-code and no code options
- Customer Acquisition - Maximize engagement, increase conversions, and collect vital customer data.
- Engage and grow - Upsell your products and services with personalized messages.
- Customer retention - Keep your customers engaged and encourage repeat business.