Infobip Moments

Use a single unified platform for all customer engagement

• Say goodbye to disconnected tech and makeshift integrations
• Reduced cost of ownership, one line of support, simplified user experience
• Unified insights and analytics across all channels

Automate your customer journey and enable relevant, perfectly timed messaging

• Warn customers when they are approaching their spending or account limits
• Create triggered communication for date-time events like subscription renewals, anniversaries, or payment deadlines
• Communicate about changes in customer profiles, for example loyalty scheme tiers
• React to customer interactions and purchases with confirmations and notifications

Create sophisticated customer engagement campaigns with no need to involve IT

• Use triggers, behavioral analysis, AB testing, and send time optimization to refine campaigns
• Track customers through the entire funnel and adapt messaging accordingly
• Enable personalised messaging through advanced audience segmentation
• Easy to use drag-and-drop interface accessible to any user

Benefit from ultimate channel flexibility

• Choose the right channel for each customer and include multiple channels in the same workflow
• Create highly personalized messaging that is consistent across all channels
• Switch channels seamlessly at any point
• Configure failover channels to ensure key messages get delivered

Use artificial intelligence algorithms to increase efficiency and maximize conversions

• Avoid churn by identifying customers who are at risk and target with retention campaigns
• Use AI to optimize send times and maximize open rates across all channels
• Leverage machine learning for accurate product recommendations and more personalized messaging

Build custom user journeys with low-code and no code options

• Customer retention - Keep your customers engaged and encourage repeat business.
• Engage and grow - Upsell your products and services with personalized messages.
• Customer Acquisition - Maximize engagement, increase conversions, and collect vital customer data.