Infobip Conversations

Provide an excellent customer experience

• Provide agents with all the customer history and context they need to resolve issues quickly.
• Reduce wait times and transfers between agents.
• Seamlessly connect digital channels to provide the same level of service no matter how customers get in touch.
• Enable a connected and consistent experience across all touchpoints.

Optimize agent performance

• Access all communication channels from a single omnichannel interface.
• All contextual information and customer data instantly available.
• Take the strain off agents with self-service chatbots.
• Native support for hybrid working with no loss of agent productivity.

Maximize contact center efficiency

• The simplicity of a single solution provider for all channels.
• Benefit from the reduced cost and easy scalability of digital channels.
• Drive continuous improvement with access to key metrics and insights.
• Leverage the strengths of AI to make human agents more efficient.

A unified cloud contact center solution

• Smart routing to the ideal agent with full customer history and data.
• Use automation for simple service requests and frequently asked questions.
• Support all the channels your customers use to get in touch.

Enable your agents to work from anywhere in the world

• Cloud environment that supports workspace adaptability.
• Scalable, fast to onboard, designed to be intuitive.
• Continuous customer service support from desktop or mobile device.
• Successfully transition to hybrid working and maintain a high level of customer service.

Enhance your service with integration options

• Place your contact center at the heart of your business by integrating with key operational and internal systems.
• You can build custom integrations or benefit from pre-built ones and bring your own carrier or chatbot.