Infobip Answers

Summary

Infobip Answers

Chatbot building platform

Rating 4/5 Based on 53 reviews
Developer:Infobip

Overview

Build intelligent chatbots to engage, support & generate leads

Build intelligent chatbots to engage, support & generate leads

Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels. It lowers operational costs and provides 24/7 support with rule-based or intent-based chatbots. It helps you meet increasing customer demands for swift answers and automate low-value inquiries. Enhance the customer experience, streamline support, and drive cost savings with Infobip Answers.

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        Features and Benefits

        Native message types

        Share different types of content using the various channel-native features.

        Omnichannel deployment

        Deploy your chatbot on as many preferred channels as you like.

        Powered by in-house AI engine

        Our powerful NLP engine powers your chatbots and makes them understand customers' intents.

        Extensive analytics

        Dive deep into conversational, session and user-specific analytics to drive optimization.

        Drag and drop code free interface

        No coding skill required - build and test your chatbot by yourself all under one platform.

        Contextual live-agent takeover

        Transfer the conversation from chatbot to live agent, using our Conversations interface.

        Reviews

        Customer Reviews

        1-3 of 53 reviews

        Verified User in Financial Services

        • Financial Services
        My rating: 5/5
        7/9/2020
        Infobip for financial services
        What do you like best about the product?

        Solid platform to send SMS for our customers. Reliable and easy to use.

        What do you dislike about the product?

        More tutorials and tips on how to get the most of the platform would be nice to have, as there are many way we can incorporate SMS into our business.

        Marouane S.

        Marouane S.

        • Online Marketing Research Startup CEO
        • bii
        • Market Research
        My rating: 5/5
        3/30/2021
        Very happy with the system and the service
        What do you like best about the product?

        Ease of use and the amnichannel capabilities

        What do you dislike about the product?

        It took sometime to link my system to it through API

        Verified User in Retail

        • Retail
        My rating: 5/5
        10/15/2020
        Effective messaging channels and customer/client servicing.
        What do you like best about the product?

        Dashboard is easy to use and automated reports really help us in gathering data and monitoring results.

        What do you dislike about the product?

        the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users.

        Additional Information

        Questions And Answers

        No questions have been asked.

          Resources

          Infobip Answers - Automate your customer support with AI or Keyword Chatbots

          Optimize your customer support with our Chatbot Building solution, Answers! Create your own chatbot agents, making them as smart or simple as you want to by adding intents, attributes and keywords.

          Infobip Answers - Automate your way to superior CX - Build a Chatbot

          Looking for a single great solution to the millions of tiny interconnected challenges of communication in customer service, sales and marketing? Discover Answers, the intelligent chatbot building platform!

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