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Infobip Answers
Summary
Infobip Answers
Chatbot building platform
Overview
Build intelligent chatbots to engage, support & generate leads
Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels. It lowers operational costs and provides 24/7 support with rule-based or intent-based chatbots. It helps you meet increasing customer demands for swift answers and automate low-value inquiries. Enhance the customer experience, streamline support, and drive cost savings with Infobip Answers.
Features and Benefits
Omnichannel deployment
Deploy your chatbot on as many preferred channels as you like.
Powered by in-house AI engine
Our powerful NLP engine powers your chatbots and makes them understand customers' intents.
Extensive analytics
Dive deep into conversational, session and user-specific analytics to drive optimization.
Drag and drop code free interface
No coding skill required - build and test your chatbot by yourself all under one platform.
Contextual live-agent takeover
Transfer the conversation from chatbot to live agent, using our Conversations interface.
Reviews
Customer Reviews
1-3 of 53 reviews
Marouane S.
- Online Marketing Research Startup CEO
- bii
- Market Research
3/30/2021
Very happy with the system and the service
What do you like best about the product?
Ease of use and the amnichannel capabilities
What do you dislike about the product?
It took sometime to link my system to it through API
Verified User in Retail
- Retail
10/15/2020
Effective messaging channels and customer/client servicing.
What do you like best about the product?
Dashboard is easy to use and automated reports really help us in gathering data and monitoring results.
What do you dislike about the product?
the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users.
Additional Information
Questions And Answers
No questions have been asked.
Resources
Infobip Answers - Automate your customer support with AI or Keyword Chatbots
Optimize your customer support with our Chatbot Building solution, Answers! Create your own chatbot agents, making them as smart or simple as you want to by adding intents, attributes and keywords.
Infobip Answers - Automate your way to superior CX - Build a Chatbot
Looking for a single great solution to the millions of tiny interconnected challenges of communication in customer service, sales and marketing?
Discover Answers, the intelligent chatbot building platform!
Verified User in Financial Services
Infobip for financial services
Solid platform to send SMS for our customers. Reliable and easy to use.
More tutorials and tips on how to get the most of the platform would be nice to have, as there are many way we can incorporate SMS into our business.