Infobip Answers

by Infobip

Chatbot building platform

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Reduce costs and automate support with an easy-to-build chatbot on any channel

Be there for your customers on their preferred communication channels with a no-code chatbot delivering personalized service 24/7.

  • Build useful chatbots with no coding required - Quickly build a chatbot using our simple drag-and-drop interface and pre-defined templates.
  • Self-service - Create helpful chatbots that enable customers to get the answers they are looking for without having to speak to a human agent.
  • Always-on support - Provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots, or bots that can mimic human conversation.
  • Lower costs - Automate your customer service and reduce operational costs using a conversational virtual assistant.

Offer's instant chatbot support on your customers’ favorite channels

Automate your customer support and reduce costs with a no-code virtual assistant that supports conversational journeys across your customers’ preferred channels via our omnichannel chatbot building platform.

  • SMS chatbot - As one of the most reliable channels, SMS ensures your messages get delivered. Ensure your customer service is just as reliable by adding a chatbot to answer customer questions 24/7 over SMS.
  • LINE chatbot - Enrich interactions with a chatbot on LINE. Offer 24/7 support and automate parts of your customer journey to ease the load on agents and offer a smoother journey for customers.
  • KakaoTalk chatbot - Set up a chatbot on KakaoTalk to answer FAQs and interact with customers at any time of day and improve your customer service and engagement with your South Korean audience.
  • Telegram chatbot - Use a chatbot on your Telegram channel to improve the overall customer journey with your brand. Incorporate the rich features of the channel with a chatbot for better experiences and satisfied customers.
  • RCS business messages chatbot - Adding a chatbot to your RCS channel enriches the entire experience for customers. Allow them to interact with your brand and browse images and other rich media on a single channel with a chatbot.
  • Messenger chatbot - Deploy a virtual assistant on Messenger for faster time to resolution and improved customer engagement on a popular channel with an intuitive chatbot.
  • Instagram chatbot - Be available to chat on social media any time your customers are browsing your profile and products on Instagram. Boost satisfaction and speed up time to resolution with an Instagram chatbot.
  • Live chat chatbot - Be available as your customers browse your website with a Live Chat chatbot. Maximize sales by answering questions instantly and offering always-on support at any time.
  • Apple Messages for Business chatbot - Offer premium customer support by adding a virtual assistant on Apple Messages for Business to guide customers through their journey and answer any important questions instantly.
  • Viber chatbots - Speed up your interactions with customers and offer more convenient customer service by deploying a chatbot over Viber. Streamline your services with automated support on the popular channel.
  • Viber chatbots - Speed up your interactions with customers and offer more convenient customer service by deploying a chatbot over Viber. Streamline your services with automated support on the popular channel.
  • WhatsApp Business platform chatbot - Offer always-on support on the world’s most popular chat app with a WhatsApp chatbot. Automate interactions and build richer customer journeys with a reliable virtual assistant.