EnTelegent Solutions Hosted UCaaS

Turnkey hosted VoIP UCaaS solutions

Cloud Native Platform

High performance, scalability, and flexibility with proprietary cloud architecture. Agents can log in from anywhere.

Superior Quality Management

  • Analyze surveys to improve customer satisfaction and adjust your CX strategy accordingly.
  • Leverage agent call recording and whisper to coach and guide agents for optimal CX.

Advanced Call Routing & Ring Strategies

  • Skills Based Routing
  • Queue Call Back
  • Round Robin
  • Sequential Ring
  • Calls per Agent
  • Agent Talk Time
  • Longest Idle

Reporting Suite

  • Comprehensive suite of reports available with multiple outputs, graphics, and scheduling including:
  • View Reports on Queues
  • Queue Groups
  • SLAs
  • Customer Satisfaction
  • Agent Performance
  • Agent Activity
  • Custom Alerts
  • Traffic and more