EnTelegent Solutions Hosted UCaaS
Turnkey hosted VoIP UCaaS solutions
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Cloud Native Platform
High performance, scalability, and flexibility with proprietary cloud architecture. Agents can log in from anywhere.
Superior Quality Management
- Analyze surveys to improve customer satisfaction and adjust your CX strategy accordingly.
- Leverage agent call recording and whisper to coach and guide agents for optimal CX.
Advanced Call Routing & Ring Strategies
- Skills Based Routing
- Queue Call Back
- Round Robin
- Sequential Ring
- Calls per Agent
- Agent Talk Time
- Longest Idle
Reporting Suite
- Comprehensive suite of reports available with multiple outputs, graphics, and scheduling including:
- View Reports on Queues
- Queue Groups
- SLAs
- Customer Satisfaction
- Agent Performance
- Agent Activity
- Custom Alerts
- Traffic and more