EnTelegent Solutions Hosted UCaaS
Turnkey hosted VoIP UCaaS solutions
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Streamline your client's communication and collaboration
EnTelegent Solutions Hosted UCaaS is perfect for businesses of all sizes looking to improve communication among team members, partners & customers. Its cloud-based platform allows seamless integration of voice & video calls, instant messaging, file sharing, & collaboration tools across multiple devices & locations. It is particularly effective for remote teams or those with a mobile workforce since it can easily adapt to changing work environments. It can also provide cost savings on equipment & maintenance & improve customer satisfaction & employee productivity through streamlined communication channels. As the business world becomes increasingly digital, Hosted UCaaS is the perfect solution for effective & efficient communication in the modern workplace.
Top Features
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Advanced Call Routing & Ring Strategies
- Skills Based Routing
- Queue Call Back
- Round Robin
- Sequential Ring
- Calls per Agent
- Agent Talk Time
- Longest Idle -
Reporting Suite
Comprehensive suite of reports available with multiple outputs, graphics, and scheduling including:
- View Reports on Queues
- Queue Groups
- SLAs
- Customer Satisfaction
- Agent Performance
- Agent Activity
- Custom Alerts
- Traffic and more -
Cloud Native Platform
High performance, scalability, and flexibility with proprietary cloud architecture. Agents can log in from anywhere.
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Superior Quality Management
- Analyze surveys to improve customer satisfaction and adjust your CX strategy accordingly.
- Leverage agent call recording and whisper to coach and guide agents for optimal CX.
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