EnTelegent Solutions Hosted UCaaS

Turnkey hosted VoIP UCaaS solutions

Streamline your client's communication and collaboration

EnTelegent Solutions Hosted UCaaS is perfect for businesses of all sizes looking to improve communication among team members, partners & customers. Its cloud-based platform allows seamless integration of voice & video calls, instant messaging, file sharing, & collaboration tools across multiple devices & locations. It is particularly effective for remote teams or those with a mobile workforce since it can easily adapt to changing work environments. It can also provide cost savings on equipment & maintenance & improve customer satisfaction & employee productivity through streamlined communication channels. As the business world becomes increasingly digital, Hosted UCaaS is the perfect solution for effective & efficient communication in the modern workplace.

Top Features

  • Advanced Call Routing & Ring Strategies

    - Skills Based Routing
    - Queue Call Back
    - Round Robin
    - Sequential Ring
    - Calls per Agent
    - Agent Talk Time
    - Longest Idle

  • Reporting Suite

    Comprehensive suite of reports available with multiple outputs, graphics, and scheduling including:
    - View Reports on Queues
    - Queue Groups
    - SLAs
    - Customer Satisfaction
    - Agent Performance
    - Agent Activity
    - Custom Alerts
    - Traffic and more

  • Cloud Native Platform

    High performance, scalability, and flexibility with proprietary cloud architecture. Agents can log in from anywhere.

  • Superior Quality Management

    - Analyze surveys to improve customer satisfaction and adjust your CX strategy accordingly.
    - Leverage agent call recording and whisper to coach and guide agents for optimal CX.