SolarWinds® Web Help Desk®

IT ticketing software

Affordable help desk ticketing & asset management software

SolarWinds® Web Help Desk® is a web-based help desk ticketing and IT asset management software that is affordable, easy to use, and helps streamline your IT operations. It is designed to assist organizations in managing and resolving IT support and service requests efficiently. It is typically used by IT departments and support teams within organizations to improve their IT service management processes, enhance customer support, and maintain a record of all IT-related incidents and requests.

Starting at $426.00 /Year

Top Features

  • Ticket management system

    Simplify ticket management to improve your help desk performance.

  • Ticket tracking system

    Automate your ticket tracking system to improve efficiency.

  • Time and billing management

    Complete billable time and other ticket updates via email, even without browser access.

  • Software asset management

    Software asset management helps discover, track and report on software in your infrastructure.

  • Change management software

    Automate change request and approval management, customize approval workflows and request tracking.

  • Service request management software

    Arm technicians with ITSM incident feature, automate ticketing workflows, and track performance in real time.

  • IT help desk solutions

    Save time and effort by automating ticketing management, including ticket creation, assignment, and escalation.

  • IT asset management

    IT asset management software helps discover, track, and report on hardware and software in your infrastructure.

  • Incident tracking software

    Simplify and support incident management processes by recording and prioritizing incidents.

  • Help desk ticketing software

    Automate ticket assignment, routing, and escalation to the right technician at the right time.

  • Help desk SLA management

    Configure, monitor and maintain all levels of service agreements with transparency to deliver service targets.

  • Help desk reporting

    Monitor real-time billing data, and tech performance, and track customer support needs before they become issues.

  • Help desk integration

    Help desk integration software allows you to convert network alerts into help desk tickets.

  • Task management workflow system

    Improve team performance with workflow process software.

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