Verizon Virtual Contact Center
Deliver world-class customer experiences
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Make VCC your competitive advantage
Virtual Contact Center is a cloud based omnichannel contact center offering. Fully managed within application hosting facilities, Virtual Contact Center provides companies with a comprehensive library of customer support capabilities without requiring a costly investment in software, hardware, and support personnel.
With Virtual Contact Center, your customers can offer better customer service through a variety of voice and digital contact options including self-service and route customers more efficiently with intelligent contact routing tools. From hiring staff, training agents, staffing your contact center, and handling interactions - Virtual Contact Center provides your contact center with the tools required to provide an exceptional customer experience.
Because Virtual Contact Center is a complete in-network solution, a company's customer service agents only require a PC, Internet Connection, and a telephone to get started. Backed by strict Service Level Agreements your customers can have confidence in their contact center technology regardless of the geographical or physical locations of their agents.
Top Features
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Single source solution
Scale and grow capacity effortlessly with the peace of mind that Verizon is maintaining the end-to-end solution.
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Smart routing
Turn your contact center into an experience center by routing interactions based on analytics, and proactive customer outreach based on journey predictions.
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Keep the customer first
Route interactions to agents with the skills to give each customer the best answer.
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Global support
For agents and interactions around the world, including U.S., EMEA and APAC.
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Uptime
Enjoy the benefits of a high availability and proactive management to help mitigate the risk of impacting events.
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Secure
Drive data protection both in flight and at rest with critical security controls at the network, database and procedural layers.
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Omnichannel
Support for voice, email, chat, SMS, mobile, web and social media.
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