Verizon Virtual Contact Center
Summary
Verizon Virtual Contact Center
Deliver world-class customer experiences
Features
Network on demand
Choose our Internet Dedicated Services access or Private IP for capacity needed today and the capability to scale as needs change.
Platform-on-demand scalability
Deploy agents anytime, anywhere as business demand changes.
Flexible pay model
VCC provides customers with flexible billing options with unique agent and concurrent agent pay-as-you-go models.
Data protection
End-to-end encryption and user roles help protect personal and agency data at rest and in flight. It’s General Data Protection Regulation (GDPR), HIPAA and payment card industry (PCI) ready.
Reliability
Rigorous testing by cloud security experts and geographic redundant architecture help improve fault tolerance and uptime.
Omnichannel routing
Seamlessly connect interactions across any channel, including phone, email, chat or SMS.
Workforce engagement
Workforce management tools help you forecast agent availability, schedule shifts, track metrics and optimize resource use.
Outbound campaigns
Enable full-featured campaign-based outbound dialing with automated outbound-to-inbound blending.
Analytics
Leverage analytics to make omnichannel interaction data relevant, easy to consume and actionable, improving decision-making at all levels for better contact center productivity.
Seamless integration
Our application programming interfaces (APIs) can help it integrate with existing customer support systems, HR systems and contact center infrastructures.
Increased visibility
Facilitate agile resource planning and decision-making with performance insights and interactive reporting.
FedRAMP authorized
The platform for our VCC for Government offering meets Federal Risk and Authorization Management Program (FedRAMP) security requirements for cloud-based providers.
