Microsoft Dynamics 365 Customer Service for Nonprofit

Summary

Microsoft Dynamics 365 Customer Service for Nonprofit

Earn customers for life

Developer:Microsoft
Quotes are typically delivered within 4 business hoursOrders are typically fulfilled within 1 business day
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Deliver proactive service with IoT

Deliver proactive service with IoT

Send remote commands to resolve issues before customers even notice that anything’s wrong.

Enhance support with integrated IoT alerts

Help agents identify devices in need of attention with embedded alerts in the agent dashboard.

Monitor device health index

Help agents monitor real-time device readings to identify devices that need attention and confirm that fixes were effective.
Optimize service with actionable insights

Optimize service with actionable insights

Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.

Adapt quickly to real-time customer sentiment

Understand customer interactions in real time using sentiment analysis and translation. Give agents the context they need to steer conversations toward a positive resolution.

Track success against key performance indicators

Get actionable insights and improved visibility into how agents and support topics are affecting organizational KPIs.

Enhance your knowledge base with knowledge search insights

Help knowledge managers identify knowledge article gaps by understanding what topics agents are searching for to help resolve customer issues.
Empower teams with tools for increased productivity

Empower teams with tools for increased productivity

AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.

Engage experts faster

Use Microsoft Teams, now integrated directly within the agent desktop, to help agents connect with subject-matter experts and resolve complex cases quickly, regardless of their job function or location.

Analyze and act on customer feedback

Combine customer data with survey insights from Dynamics 365 Customer Voice, included with Customer Service.

Unify knowledge sources for a streamlined search experience

Provide agents the information needed to resolve issues quickly by connecting disparate database sources with federated knowledge search.
Personalize customer service engagements

Personalize customer service engagements

Give agents a holistic view of the customer’s profile and their previous interactions with your support team.

Interact with customers on their preferred channel

Omnichannel support delivers consistent, connected experiences across channels including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line—all from a unified agent desktop.

Anticipate customer needs

Get at-a-glance views of the conversation summary, support history, and the customer’s recent cases.
Provide self-service support

Provide self-service support

Quickly address and resolve issues using AI-powered virtual agents, freeing agents to handle more complex matters.

Give customers direct access to your knowledge base

Deliver immediate access to the right content at the right time on the right channel.

Share knowledge through community portals

Collaborate, share tips, and leverage rich insights from experts and external users.

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