Zoom Contact Center

by Zoom

Redefine your customer engagement

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Delivering accurate & personalized customer experiences

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. We help customer service centers and help desks deliver prompt, accurate, and highly personalized responses to their customers over a variety of touchpoints, including voice, web chat, text, and of course video—every time, the first time. Intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7.

Starting at $30.00 /Month
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Top Features

  • Intelligent self-service and routing

    Provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.

  • One experience for unified communications and contact center

    Easily reach back-office experts while engaging with customers.

  • Video optimized high-touch engagements

    Built-in video helps you solve issues faster with screen share, file share and chat.

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Reviews

Resources

Zoom Contact Center - Welcome to the Modern Help Desk

Zoom Contact Center helps customer service centers and help desks deliver prompt, accurate, and highly personalized responses.

Zoom Contact Center - Introduction

Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience.

Zoom Contact Center - Get Gruntled

Disgruntled agents and customers? Get Gruntled with AI-powered customer service from Zoom Contact Center. Watch the video to learn more.
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Additional Information

Terms & Conditions

Terms of Service
https://explore.zoom.us/en/terms/

Privacy Policy
https://explore.zoom.us/en/privacy/