Conversation intelligence software

Get more value out of every interaction with AI

Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes based on the industry-first contact center LLM. Built on a 40 billion parameter contact center LLM, Observe.AI uncovers insights from all your customer interactions, empowers your team to take the smartest actions at the moment, and automates workflows so you can spread success across your business immediately.

Top Features

  • Leverage the best-in-class contact center LLM

    Differentiate your business by using our industry-first contact center LLM. Empower agents with time-saving automations and self-improvement tips using our new Generative AI suite.

  • Uncover insights from every interaction

    With 100% visibility into customer conversations in every channel, you can surface trends, opportunities, and risks and get a complete picture of your business. Hop on opportunities before it’s too late. And act on data, not hunches.

  • Supercharge your frontline teams

    Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by Generative AI.

  • Drive outcomes across the business

    Accelerate outcomes from the contact center to the rest of your business. Make informed business decisions to fix product issues, optimize marketing campaigns, slash time off your processes, and more.