Zendesk

Explore service capabilities

• AI and automation - Solve customer issues faster with AI.
• Help center - Let customers serve themselves.
• Agent workspace - See your customer data in one place.
• Ticketing - Track, organize, and solve all your tickets.
• Voice - Speak directly to customers.
• Routing and intelligence - Send tickets to the best agent for the job.
• Reporting and analytics - Turn data into useful insights.
• Platform - Modify Zendesk to meet your needs.
• Integrations - Bring your daily systems into Zendesk.
• Data privacy and protection - Keep customer data safe.
• Messaging - Personalize conversations across channels.
• Workforce management - Optimize agent staffing and performance.

Follow the leads

• Sales teams need to be savvier than ever. With Zendesk Sell, build data-driven teams to unlock team productivity, keep up with customer expectations, and get full pipeline visibility.

Boost team productivity

• Close more deals with less busy work. Our CRM for sales teams offers everything you need in one simple platform—including contact and deal management, activity tracking, and lead generation. Plus, you can set up triggers and automate tasks to keep reps on target.

Deliver better customer experiences

• See the full context of where your prospects and customers are in their buying journey. With Sell, you can view key customer information across sales and service, all in one platform. Empower reps to deliver personalized conversational experiences from anywhere.

Get full pipeline visibility

• Save yourself from end-of-quarter surprises by accurately forecasting and managing your pipeline in real time. Zendesk gives you full visibility so you can plan, track, and analyze your sales process without heavy lifting.

Unified platform

• Everything you need, all in one place—including prospecting, engagement, lead generation, and communication capabilities.

Lower total cost of ownership

• Everything you need, all in one place—including prospecting, engagement, lead generation, and communication capabilities. No one likes hidden fees. Sell offers lower total cost of ownership from setup to ongoing maintenance.

Simple setup

• Sell features an intuitive, conversational interface built around everyday sales activities, making it extra easy to use.

Open and flexible

• Sunshine uses open standards and common languages, so you can create custom experiences using the languages and tools you know and prefer.

Designed for agility

• Unlock your agents’ potential with low to no-code tools and integrations that put full customer context at their fingertips.

Personalization, simplified

• Sunshine is intuitive, so your customers receive the personalized, differentiated support they expect from your business.

Integrate for a complete customer view

• Put service at the center of your business by connecting systems across your tech stack to get a single view of the customer. Agents get a complete view of every interaction, customers receive more personalized support, and your business stays aligned to deliver even better experiences.

Tailor Zendesk to your business needs

• With Sunshine, your team unleashes real efficiency. Customize the agent workspace for maximum productivity, save time automating processes with low to no-code tools, and surface critical data when agents need it most.

Create experiences as unique as your customers

• Delight customers with personalized support across your mobile, web, or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

Scale with confidence

• You can trust that you’ll be safe with Sunshine. Compliance, data security, and privacy requirements are built in and ready to scale as you grow. And no matter where you are in the world, our flexible data hosting models ensure you meet your data governance.