Zendesk

by Zendesk

Customer service and engagement platform

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Align teams & technology around what matters most—the customer

Zendesk is a cloud-based help desk system that consolidates customer inquiries from various channels like email, phone, chat & social media into a single interface for agents to manage efficiently. We offer advanced features, including ticket forms, predefined responses, analytics & integrations, to enhance productivity, customer satisfaction, and decision-making. Our scalable platform allows businesses to start small & gradually expand their capabilities as their needs grow, from replacing a shared email account to managing complex customer interactions. In addition to customer service, we have expanded our offerings to include sales automation, social media management & other CRM capabilities through acquisitions & product developments.

Top Features

  • Drive better conversations

    Offer rich, personalized conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.

  • Maximize agent efficiency

    Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.

  • Adapt faster to change

    Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.

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