Microsoft NCE Dynamics 365 Customer Insights for Education

by Microsoft

Leading enterprise customer data platform

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Get richer view of customers

Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.

Enrich data and predict intent

  • Enrich profiles with diverse data sources, including proprietary intelligence, and unlock predictions with prebuilt AI models.

Create customer segments

  • Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.

Respect consent and privacy

  • Add consent data during the unification process using automatic data refresh to ensure that your organization meets privacy and security regulations.

Deliver real time journeys

Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.

Boost engagement with AI

  • Deliver tailored experiences with the right message at the right time using AI-driven channel selection.

Nurture and share leads

  • Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards.

Reach customers where they are

  • Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey.