Zendesk Tymeshift
Workforce management solution
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Delivering better customer service
With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.
Top Features
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Improve productivity
Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.
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Manage costs
AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.
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Protect your time
With auto schedule, personalize each team member’s shift, saving time for both managers and agents.
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Empower agents
Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.
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