Microsoft NCE Dynamics 365 Contact Center for Education

by Microsoft

Shape the future of your organization

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Engage customers in any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Enhance digital self-servicea

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Elevate voice self-service

Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.