Zendesk Automated Resolutions

by Zendesk

Measure your usage of AI agents

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Resolve customer support requests without input from live agents

Zendesk Automated Resolutions is a successful resolution of a customer issue without the need for live-agent intervention, achieved either through a conversation bot or an autoreply. This new metric serves as the basis for calculating AI agent usage, allowing businesses to understand how effectively their AI tools are resolving customer inquiries. Automated resolution usage is calculated per conversation, not per end user. A single user’s visits over multiple channels, browsers, or devices will be considered separate interactions.

Starting at $1.50 /Month
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Top Features

  • Usage monitoring

    Zendesk provides an Automated Resolutions Dashboard within the Admin Center, allowing users to track their usage and manage their automated resolution limits effectively.

  • Overage management

    Users can choose to maintain functionality and incur overage charges if they exceed their automated resolution limit.

More Features

Reviews

Resources

Zendesk Automated Resolutions - Deep Dive on AI Agents Post Relate Community Event

Our expert panel provided a deep dive into the core functionalities of AI agents, followed by an engaging, interactive demo.

Additional Information

Terms & Conditions

Terms of Service
https://www.zendesk.com/company/agreements-and-terms/terms-of-use/

Privacy Policy
https://www.zendesk.com/company/agreements-and-terms/privacy-notice/