Datadog Service Management

by Datadog

Comprehensive monitoring & incident management

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Event Management

Transform alert fatigue into actionable insights and accelerate remediation with automated event correlation. Aggregate, and intelligently correlate alerts from Datadog and third-party tools to reduce alert fatigue, and reduce time discovery and resolution.

  • Reduce alert fatigue and ticket volume with correlation and deduplication.
  • Aggregate alerts and change events from anywhere into a case or 3rd party ITSM tool.
  • Jump-start your triaging in the same view with more observability context from related metrics and logs data.

Incident Management

Manage incidents alongside rich, contextual observability data. Declare incidents directly from observability signals within Datadog. Embed real-time telemetry data into incident timelines and postmortems. Manage and resolve incidents directly in Slack or MS Teams. Instantly create AI-generated postmortems. Calculate key incident metrics through OOTB dashboards.

  • Surface insights from Datadog directly in Slack using Bits AI.
  • Deploy OOTB, real-time dashboards to measure MTTR, MTTD, and incident trends.
  • Sync incidents with Jira or ServiceNow tickets.
  • Generate postmortem drafts using AI or templates.
  • Automatically create a Slack or MS Teams channel when an incident is declared.
  • Pull dynamics graphs and data from across Datadog into incident timelines and postmortems.
  • Declare incidents from signals, dashboards, and 3rd-party integrated apps.

Workflow Automation

Automate processes to go from monitoring to taking action. Build and trigger automated workflows directly from your observability data. Get started fast with 40+ pre-built blueprints across DevOps and Security use cases. Stay in control of your automation with humans in the loop.

  • Bring humans into the loop with interactive workflows.
  • Easy-to-use workflow builder with 300+ OOTB actions.
  • Enrich workflows with context from alerts and security signals.
  • Automatically trigger workflows from monitors and security signals, and dashboards.
  • Granular role-based access control (RBAC) for workflows.
  • Build and customize complex workflows with multi-step automation using logic operators, branching, conditions, iterations and more.
  • Keep track of executions with detailed workflow auditing.
  • 40+ pre-built blueprints covering essential processes across security, DevOps, incident management and more.

App Builder

Custom apps that integrate in your monitoring stack to accelerate remediation tasks and reduce errors. Build apps using a low code drag-and-drop interface with blueprints and over 550+ out-of-the box actions to handle complex tasks and take action without having to leave Datadog.

  • Quickly build production ready internal ops tools without front end code knowledge.
  • Drag and drop 14+ UI components and customize your logic using custom JavaScript code.
  • Integrate with a catalog of 550+ out-of-the-box action integration. Maintain the flexibility to interact with any rest API using HTTP requests. Ability to communicate with both cloud and on-prem resources.
  • Get value instantly with a library of pre-configured blueprints solving common use cases in DevOps, security, software delivery, project management and more.
  • Consolidate all your company’s monitoring data, tool development, and observability response in one place.
  • Empower teams with self-serve apps so they can proactively take action before issues arise.
  • Save time with minimized context switching by troubleshooting all within the same interface.
  • Embed apps into your existing monitoring stack as widgets to Datadog Dashboards.
  • Configure viewing and editing permissions of apps with granular role-based access control (RBAC).
  • Gain visibility into every app with audit logging and usage tracking.