Microsoft Dynamics 365 Retail Enterprise Edition (Academic Pricing)

Enable the future of retail

Evaluation

Deliver more relevant, differentiated customer engagements at the point of consideration with detailed audience intelligence.

Key benefits:

  • Insights to predict customer intent
  • Real-time, AI-orchestrated journeys
  • Intelligent search and discovery
  • Content-driven commerce

Purchase

Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.

Key benefits:

  • Connected business-to-consumer and business-to-business e-commerce
  • Omnichannel commerce experiences
  • Retail store management
  • Pricing and promotions
  • Call center sales

Post purchase

Gain customers for life with intuitive and responsive tools to exceed every expectation.

Key benefits:

  • 360-degree view of customers for connected experiences
  • Loyalty and retention programs
  • Seamless cross-channel product returns
  • Intuitive customer service
  • Real-time order tracking

Merchandising

Build a single source of truth for your business to plan and deliver value with real-time insights and connected infrastructure.

Key benefits:

  • Real-time inventory visibility
  • Product information management
  • Inventory allocation and replenishment
  • Categorization, assortment planning, and catalog support

Retail operations

Empower employees, remove redundancy, and bring relevant insights to your team when it matters.

Key benefits:

  • Retail store operations
  • Robust omnichannel sales and performance analytics
  • Finance and payment management
  • Account protection, plus fraud and loss prevention
  • Computer vision to optimize your space with analytics, and alerts

Fulfillment

Give customers more choices while driving down affiliated costs around product fulfillment.

Key benefits:

  • Contactless shopping capabilities
  • Buy online, pickup or return in store
  • Intelligent order management
  • Advanced warehouse management