Sangoma Switchvox Cloud

Summary

Sangoma Switchvox Cloud

On-premises communication system

Rating 4/5 Based on 246 reviews
Developer:Sangoma

Overview

Experience the possibilities of an on-site UC phone system

Experience the possibilities of an on-site UC phone system

Switchvox Cloud is a robust Unified Communications as a Service (UCaaS) solution tailored for SMBs. User-friendly and intuitive, it empowers businesses with a suite of features to enhance productivity. For on-premises needs, Switchvox provides unified communication phone systems for small to mid-sized companies, offering a fully-featured VoIP system with direct administrative control over updates and integrations. Experience a hassle-free cloud platform for your business with Sangoma.

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                      Features and Benefits

                      Grow with you

                      Eliminates the risk of having to migrate to a completely new system when your company outgrows its hosted deployment. Instead, you can move seamlessly from Switchvox Cloud to Switchvox On-Premises with no setup and no change to your user experience.

                      Flexibility

                      In today’s hybrid work environments, employees need to be flexible and able to work from the office, home, or both while having access to communication, collaboration, and productivity tools. Switchvox Cloud users can easily log-in from anywhere they are located.

                      Try before you buy

                      Want to check out Switchvox Cloud before you buy? Take advantage of Sangoma’s 30-day Risk-Free Trial that includes: 5 Switchvox Cloud User Extensions, Switchvox Mobile and Up to 5 IP Phones, and Free Phone Numbers for Testing.

                      Switchvox switchboard

                      Access call control, collaboration, contact center features, and training tools all in one place. Enjoy a fully customizable web-based interface that you can access from anywhere in the world!

                      Integrations

                      With Switchvox Cloud you can utilize click-to-dial and screen-pop features from the tools you commonly use, such as Microsoft Teams, Outlook, Salesforce, and Zendesk. This allows for smoother and more efficient communication without the need to switch between different platforms.

                      Easy to manage

                      With an intuitive point-and-click interface, managing every aspect of Switchvox is possible from anywhere with internet access. This feature enables your employees to manage their status and voicemail boxes, empowering them. You can effortlessly view the “who, what, and where” details.

                      Reviews

                      Customer Reviews

                      1-3 of 246 reviews

                      Edward I.

                      • Flanders, Elsberg, Herber & Dunn, LLC
                      • Legal Services
                      My rating: 5/5
                      4/24/2019
                      Digium 80 Appliance Cold Spare
                      What do you like best?

                      Our office has been operating on the Switchvox 80 for almost five years. We like the system a lot as it is user friendly and pretty reliable. If we do run into any issues, tech support is great to work with and are always will to assist you with any problems we have with the device.

                      What do you dislike?

                      We have run into glitches a few times with our switchboard which we have to restart the software every once in a while. There are some features we wish to have back in the switchboard as well. One of those features is being able to drag a call to an extension. I know the people who manage the front miss that function. Otherwise, we are really happy with the appliance we have at our office right now.

                      Administrator in Transportation/Trucking/Railroad

                      • Transportation/Trucking/Railroad
                      My rating: 5/5
                      4/25/2019
                      Great easy to manage system
                      What do you like best?

                      We mostly like how easy it is to manage and create your company's PBX Structure. Great reporting features, reliability & very good support team that gets your issues resolved in a timely manner

                      What do you dislike?

                      not fully customizable. We would like to have more detailed editing/changing rights. Lack of more modern features like call back the customer if they are waiting too long in the queue or their position is high.

                      Administrator in Telecommunications

                      • Telecommunications
                      My rating: 5/5
                      4/25/2019
                      Great Company
                      What do you like best?

                      We have been with Switchvox for 2 years. We have not had any issues and Customer service is very knowledgeable and helpful

                      What do you dislike?

                      There was a 14 minute outage that was a inconvenience.

                      Additional Information

                      Support

                      Mark Baker

                      Phone256-428-6219

                      Questions And Answers

                      No questions have been asked.

                        Resources

                        Sangoma Switchvox Cloud - Virginia Women's Center - Success Story

                        Sangoma Switchvox Cloud - The Fragrance Shop - Success Story

                        Sangoma Switchvox Cloud - Summit County Public Health - Success Story

                        Sangoma Switchvox Cloud - Contact Center Functionality

                        The Switchvox business phone system is a fully-featured Unified Communications (UC) platform that includes advanced built-in contact center functionality designed to help small to medium-sized businesses.

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