TelNet Worldwide

Value

• Get big-business advantages, even on a small budget. Experience long-term value by keeping your cloud-based PBX up-to-date without the costly investment in easily-outdated equipment.

Continuity

• Stay connected no matter what with our built-in business continuity feature. If calls are prevented from completing at your site, they are automatically redirected to another phone or location.

Optimization​

• Enable communications across voice, fax, messaging, meetings and more by providing a unified communication experience tailored to your business needs. Leverage over 50 classic and next-generation communication and collaboration features.

Security

• Send faxes without worrying about third-party interceptions. Our HIPAA-compliant digital fax solution enables you to send faxes with confidence. All documents are encrypted during transmission, ensuring no sensitive information can be accessed by unwanted parties.

Mobility

• If you have access to a browser, you have access to your faxes. With our web-based portal, you can view faxes, search through your faxing history and manage your settings from any device. And with our fax-to-email capability, you can receive faxes directly to your inbox.

Value

• Forget paying for endless amounts of ink and toner. Digital fax cuts the expense out of old-fashioned faxing. Plus, you can say goodbye to maintenance costs if you decide to get rid of your fax machine completely.

Redundancy

• Our leading-edge, Tier III data center design includes multiple layers of redundancy for critical power, cooling, network and security systems. Rest assured that your equipment is protected and monitored 24/7/365 in our secure facility.

Security

• You can trust that your mission-critical servers are always safe. Our data center is protected with multi-stage security at every level, starting with entry. The security system includes mantraps, PINs, and video authentication.

Adjustability

• Host your hardware in a carrier-neutral colocation with robust connectivity options. Choose from half and full-size secure cabinets, cages, or private suites in our power-protected, climate-controlled data center facility.

Data Center Specifications:

• Purpose-built facility with the latest infrastructure designs and equipment
• 40,800 square-foot facility
• 9,000 square-foot available data center white space
• 30” raised floor space for tenant racks and cages
• Temperature and humidity control
• Redundant power distribution

Improve Customer Experience

• Handle calls more efficiently and effectively so customers never hear a busy signal. Customers and staff save time by avoiding voicemail and phone tags.

Promote Your Brand

• Record custom messages about product availability, in-store hours, or current promotions. These messages could answer frequently asked questions or promote new products.

Work From Anywhere

• Agents can work, chat and make calls from home, in the office, or anywhere in between through their desk phone and the Webex desktop application.

• Advanced Call Routing - Controls are available to automatically handle overflow conditions, bounced calls, stranded calls, emergency forwarding, etc.
• Announcements - Upload custom announcements and music on hold. Play periodic messages to alert callers that agents are assisting other customers.
• Call Presentation - Present incoming call information to agents and differentiate queue and personal calls with distinctive rings.
• Automated Attendant / IVR - Customize call flow to route to various departments or queues. Set up alternate routing for after-hours and holidays.
• Agent Phone Access - Sign in and out of queues via the desk phone or Webex app.
• Call Distribution - The queue will know which agents are available and distribute calls accordingly.

TelNet SIP to PRI Hardware

• This device is responsible for the operation of an IP-PRI, serving as the gateway between SIP and PRI. As you can see below, we deliver a SIP trunk to the TelNet provided hardware, which converts the signaling to PRI so you can make and take calls from your PRI-based PBX. Choose between Static or Dynamic device configuration options to tailor the solution to your business needs.

Efficiency

• Build on your existing PBX investment and leverage your current PRI-capable equipment for a cost-effective VoIP solution. By powering your PRI connections through your current internet connection, you’ll optimize your bandwidth across the board.

Scalability

• Cost-effective and flexible, this voice solution offers significant cost savings and easy scalability with a pay-per-path model. You don’t have to worry about adding lines in fixed increments; you simply pay for what you need.

Reliability

• Get high-quality, reliable voice connections every time. You no longer have to worry about service issues due to aging infrastructure — you’ve replaced copper with IP. IP-PRI modernizes your legacy system so that your business thrives in the digital era.

Cost Savings

• Stop paying for PBX hardware and decrease your total cost of ownership (TOC) with Microsoft Teams and Direct Routing. Not only do you save on equipment, but TelNet charges by the trunk rather than the user — providing 50-70% savings over Microsoft Calling Plans. Plus, you can guarantee continuity with the flexibility and reliability of the cloud, so the business never stops.

Convenience

• Direct Routing enables carrier-grade cloud calling and PSTN access to organizations leveraging Microsoft Teams as their primary collaboration platform. Use one simple interface for all of your communication and collaboration needs, whether you’re communicating internally or externally, in the office or on the go.

Productivity

• By centralizing all communication and collaboration within a single platform, users have continuous access to calling, chatting, meeting, and collaborating from any device. And thanks to its native integration with the rest of Microsoft 365, users can make the most out of Microsoft’s collaboration tools from any location.

Management

• Experience the ease and efficiency of managing your voice solution with our user-friendly Customer Portal. This tool allows anyone to analyze, customize and manage their SIP Trunking service from their favorite browser.

Reporting​

• In your portal, view live concurrent trunk utilization, telephone number usage, or trunk group call counts with the click of a button. Get expert insights into your service usage with pre-built reports, or customize your own.

Flexibility​

• Purchase only what you need, when you need it. As your company grows, configure additional SIP call paths on your existing connection. There’s no need to purchase service in fixed increments as with other traditional services.

Optimization

• SIP Trunking allows you to converge local and long-distance voice over your internet service, optimizing the efficiency of your network resources. No longer do you have to pay for those costly long-distance calls.

Cloud Calling

• One Number - Maintain your professional image with your business number across all devices.
• Call Pull - Seamlessly move active calls from mobile to a desktop (or vice versa) without interruption.
• Corporate Directory - Easily access your corporate directory to find colleagues with a simple search.
• HD Video - Switch from voice to video with the click of a button when you need to be face-to-face.
• Wi-Fi Calling - From the mobile app, you can make and receive calls using Wi-Fi or your cellular network.

Messaging

• External Collaboration - Collaborate internally and with external parties like clients, suppliers, and vendors.
• Notifications - Minimize distractions by customizing your notifications so you only get alerts when you want to.
• Messaging Options - Delete, forward, flag for follow-up, quote, react and thread messages.
• Presence Status - Stay in the know on your colleagues’ availability and remove the guesswork from communicating.
• Direct and Group Chat - Exchange messages in real-time and minimize your email overload.