AppDirect SmartSupport Premium
Support for cloud apps and devices
Computer Hardware and Software
SmartSupport Premium offers you a one-stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.
Here are just some of the ways we can help:
- Troubleshooting hardware components
- Driver and OS upgrades
- File and printer sharing
- User profile management
- And more!
Cloud App Support
An AppDirect HelpDesk agent can guide and provide support as you learn to setup and use your new cloud-based applications.
Some of the cloud app categories we can assist you with:
- Customer management
- Finance and accounting
- Marketing
- Online presence
- Operations management
- Workforce planning
- Point of Sale
- And more!
Peripherals, Tablets and Mobile Devices
Get step by step guidance on how to setup or troubleshoot your devices and peripherals.
This includes:
- Bluetooth-enabled devices (headsets, mouse, keyboards, keyboards, speakers, docking station etc.)
- iOS, Android and Windows smartphones and tablets
- Printers, scanner and fax machines
- External hard drives (Flash, USB etc.)
- And more!
Networking Devices
Get assistance setting up, troubleshooting and configuring your office's wireless network.
We help with:
- Setup wireless network
- Connection and broadcast issues
- Hotspots and in-store wi-fi
- Enablement of wi-fi peripherals
- And more!
Malware Removal
Tackle malware and viruses so that you can get your computer back up and running in no time.
Includes:
- Complete scan of PC to remove any viruses, spyware and other malicious programs
- Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
- Updating computer with latest security patches
- And more!
Backup, File Sharing & Security
Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!
Typical support tasks include:
- Installation, configuration and account creation
- Troubleshooting and help with recovery of lost files and data
- Backup restoration
POS Hardware
Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanner and credit card readers.
Pairing hardware
- Understanding error codes