Talkdesk CX Cloud

Make every agent your best agent

• Deliver great customer experiences every single time by empowering your agents with a personalized assistant that listens, learns, and helps with every single conversation with Talkdesk Agent Assist.

Connect with clarity

• Engage your customers with crystal-clear voice quality, unmatched reliability, and personalization that lets your brand shine.

Meet your customers where they are

• Talkdesk Digital Engagement is an all-in-one digital customer engagement solution that includes email, SMS, live chat, and more allowing you to meet customers where they are and on their preferred digital channel.

Engage proactively

• With Talkdesk Proactive Outbound Engagement, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Talkdesk Proactive Notifications to automatically send personalized, relevant, and timely notifications via phone or SMS in a fully agentless mode.

Talkdesk Agent Workspace

• Talkdesk Agent Workspace provides the flexibility to handle calls from anywhere on the desktop. Leverage screen pops, click-to-call, and more.

Synchronized data

• Talkdesk automatically synchronizes customer data to display information the moment a call is received.

Automated workflows

• Configure Talkdesk to automatically trigger events in connected applications and save reps valuable time.

Simple setup

• Using just your account information, you can quickly and easily connect Talkdesk with 60+ contact center software integrations.

Workforce Management

• Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.

Quality Management

• Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience.

Interaction Recording

• Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations.

Performance Management

• Provide managers with interactive data visualizations that help them identify development opportunities and engage agents through personalized coaching.

Service your customers 24/7 with an intelligent assistant

• Virtual Agent delivers the answers customers need, whenever they need them, through a natural and intuitive voice interface.

Help your customers and agents help themselves

• The guide is an AI-powered self-service knowledge base that delivers relevant content to customers and agents, helping you boost your customer self-service while empowering every agent to provide a world-class customer experience.

Modernize with cloud-native architecture

• Born in the cloud, the Talkdesk platform is reliable, scalable, and secure. Automate and optimize your critical customer support with the broadest set of end-to-end CX applications.

Build agility with low-code

• Scale to meet shifting customer demands at a moment’s notice with a full range of low-code and traditional development tools that accelerate contact center customization.

Power every step of the customer journey with AI

• Upgrade your customer experience with AI-powered knowledge, recommendations, workflows, and insights. Deliver a faster and more frictionless customer experience.

Real-time status updates

• Talkdesk keeps customers informed and provides accurate timeline estimates for issue resolution.

Interaction, analytics, and sentiment

• Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better customer experience.

Real-time sensors and automations

• Proactively identify customer issues 24/7 and address negative situations before they escalate.

Real-time dashboards

• Open a window into your contact center with real-time dashboards and reporting that drive better business outcomes.

Business intelligence

• Make more effective data-driven decisions with powerful business intelligence.

Integrated solution

• Bring tools and people together to deliver better customer experiences. Talkdesk integrates your contact center, phone system, and collaboration tools for seamless communication between departments, teams, and employees.

Real-time response

• Connect team members inside and outside the contact center. Facilitate collaboration to solve complex problems faster and respond to customers right away.

Reduce complexity

• Realize significant cost savings and benefit from the simplicity of managing everything on a single platform and a single user experience.