Dialpad
AI-powered cloud communications platform
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Enterprise-Grade Security
Secure and private at every step.
Enterprise-level encryption
- Calls over the VoIP network and in-transit web requests are encrypted using TLS. At rest, application data is permanently stored using AES 256-bit on the Google Cloud Platform.
Role-based access
- Control access to certain features at the company, office, department, or user level. Granular permission levels can also be assigned for integrations across the platform.
Single sign-on
- Dialpad offers integrations for access management via SAML and SCIM from providers like Okta, Azure, Google Workspace, OneLogin, and more.
Setup & Security
Streamline IT management from anywhere.
Deploy and scale faster
- Add new users, departments, and even entire offices in just a few clicks. There’s no extra hardware needed—but we work with desk phones if you need them.
Build a borderless business
- Equip your globally distributed workforce with local numbers in over 70 countries. Dialpad makes it even easier to connect teams anywhere back to HQ without missing a beat.
Stay connected with a 100% uptime SLA
- Our unique split cloud architecture, and 24/7 network operations center (NOC), combined with physical ownership of our media infrastructure and local carrier partnerships, enables us to provide world-class availability from anywhere on the planet.
Dialpad AI
Built-in Ai across every conversation. Our helpful Ai assistant works across all your team and customer conversations. With industry-leading transcription accuracy, predictive insights, and live agent coaching, Dialpad Ai makes it easy to track and move every call and meeting forward.
Open Platform
Integrations for every team and task. Pair Dialpad with all the critical apps in your IT stack like Salesforce, Zendesk, Okta, Google Workspace, Microsoft Teams, and more. Looking for something custom? You can also build your own integrations with our open API.