Black Box

by Black Box

Excellence in digital infrastructure

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5G & OnGo

The Evolution of 5G/OnGo is Driving Revolutionary Healthcare Innovations. Over the last decade, wireless has become critical to everything we do. Today there are approximately 6.5 network-connected devices per person in a hospital. Within 3 years, this average will increase to 13 devices per person and more than 50% of all devices will be wireless, potentially overwhelming networks. Check out this white paper to learn How 5G/OnGo technologies are going to impact healthcare delivery.

Networks Designed for Applications & Devices

  • Start by learning the wireless requirements for the devices and applications you use now and plan to use in the future. Design a wireless network to meet those needs. This outside-in approach means that your network will be ready for anything.

Leverage the Right Network for All Users

  • With 5G and OnGo™, together with purpose-built wireless networks, you have more leverage now than before. Place the right device and application on the right network to expand your organization’s overall wireless capacity.

Mission-Critical Performance on All Networks

  • When using the two previous principles, you can leverage coverage, capacity, and network selectivity to provide mission-critical performance. Not only on one network but across all networks.

Audio Video Solutions

Collaboration spaces have taken center stage in hybrid work ecosystems merging people, culture, and engagement. Found in conference rooms, waiting rooms, lobbies, and huddle spaces, today’s collaboration spaces feature the latest audio video technology to integrate people and spaces and create employee-centric workflows. Successful AV solutions harmonize in-room and remote collaboration experiences and enable everyone to discuss, present, and share ideas as one and with no barriers.

AV & Collaboration Expertise

  • Skilled and certified engineers design today's complex audio, video, and collaboration solutions that integrate seamlessly with your communications platform and give users extraordinary, reliable, consistent experiences.

Centrally Managed, World-Class Services

  • Expect personalized, professional project management services from the same team starting with procurement and staging to installation and support. We'll take care of all the details, so you can focus on your business priorities.

Consistent AV Services — Worldwide

  • Our field technicians are certified to handle your unique deployment needs at one site or thousands of sites. Expect the same performance and the same results any and everywhere around the globe.

Services from Day 2 and Beyond

  • The project doesn't end with "handing over the keys." Layer on preventative maintenance to keep your system running smoothly. When remote technical support won't suffice, we provide critical on-site support.

Connected Building

From enabling IoT and installing structured cabling, to data center staffing and global multisite deployments, we take the complexity out of IT through our broad portfolio of professional, field, and support services. We can help you upgrade and manage new or existing connected building infrastructures at one site or thousands of sites.

Structured Cabling

  • The backbone of a connected building, structured cabling must be engineered for reliable communications and future growth. Whether a company is upgrading its existing infrastructure or building a new site from scratch, the goal is the same: Create a flexible cabling system that supports users, devices, and applications for years to come.

Audio Visual

  • The next generation of conference rooms is about real-time, dynamic communication for all participants — whether they’re attending physically or virtually. This includes modern collaboration spaces like large conference rooms, huddle spaces, as well as digital signage for innovative communications and advertising.

Deployment of IoT Devices

  • One of the biggest challenges IT department members face is how to rapidly install and test hundreds or thousands of IoT devices throughout a building while minimizing business interruption and maximizing savings.

Global Multisite Deployments

  • Whether a company’s deployment involves one, tens, hundreds, or even thousands of sites, locally and/or globally, deployment must be timely and repeatable — and meet the same high standards. Working with one managed service provider ensures this same quality and consistency across all locations.

Customer Experience

Supporting an omni-channel customer journey has become more complex than ever because of the global remote and hybrid work revolution. Now, corporate leaders must transform their current operations, plan, and implement new technologies to ensure business resiliency, and deliver an exceptional and consistent experience — one that’s differentiated, digital, and human.

  • Reinventing the customer experience is a journey best taken with an expert guide — one that has helped thousands of organizations deploy personalized, intuitive cloud-based solutions that exceed customer and employee expectations. Whether your path is maintaining your current system, upgrading legacy systems to a cloud/premise hybrid solution, or migrating fully to the cloud — the results will exceed your business outcome expectations. Our global team of engineers and technicians design consistent, scalable service journeys that deliver uncompromising experiences unique to you.

Your CX Transformation: Choosing the Optimal Path — at Speed

  • The Right Advice - Technology can transform every facet of your customer experience service journey. A committed partner with a dedicated focus on your brand and culture can optimize it and accelerate your journey to service excellence.
  • The Right Application - Sometimes you just need a chatbot or a data integration to a legacy database. Black Box has developers and engineering resources ready to assist on the smallest project, especially when “out-of-the-box” isn’t right for your brand.
  • The Right Platform - Giving you the right technology to realize the best customer and employee outcomes is based on the recommendations of our engineers with a deep knowledge of the capabilities of multiple premise and cloud contact center platforms.

Cyber Security

Cyber threats are your biggest enemy, and we understand cyber threats like no other. We are the largest “Global Managed Services Partner” of Intel Security offering live feeds on Global Threat Intelligence from Intel Security. We offer advanced services for “0” Day threat defense, active response, and integration with all Intel security partners. Our state-of-the-art Global Security Operations Center (G-SoC) helps us deliver one integrated solution to defeat any targeted attack. We ensure almost immediate operations commencement for all industries, thanks to our over a decade of experience in cross-functional domains.

Get Sustainable

  • We are the experts in automation. With our cloud-based management portal-trust Keeper, you get a real-time view into the status of your programs, access to all your managed services, and you can make support requests, see event history, run reports, and manage your account, all through one easy-to-use dashboard.

Elevate your Security Posture

  • Our expertise in high-value managed security services can take you beyond the basics. Sure, we've got your managed firewall covered, but we can also help you with advanced security requirements, like threat correlation and analysis, holistic application security, self-sealing BYOD protection, advanced anti-malware, and more.

Expert Support

  • Our Security Operations Centers are staffed with experienced, well-trained, and well- equipped security professionals.

Do Security your Way

  • We know that all businesses are different, and that's why our services are designed to deliver just what you need - whether that’s helping you install, configure, and tune your solutions so you can drive it, or managing a complete program for you, so you can focus on your business.

Data Center

Accelerated by the pandemic, skyrocketing demand for processing power is driving the demand for new or expanded data centers. Global IT leaders are faced with the challenge of recruiting and retaining the technical staff to build these massive operations quickly and expertly, particularly in sparsely populated areas. That's why they seek a strategic partner with a global presence, the technical know-how, and the ability to manage talent across multiple sites simultaneously.

Global Reach,Local Knowledge

  • Working knowledge of each location's legal, financial, technical, and cultural laws, standards, and customs keeps each project running smoothly.

BICSI-Certified Worldwide

  • Black Box owns and operates strategically located, authorized training facilities that serve Europe and the United States, with more on the way.

10-Step Talent Plan

  • To ensure talent is ready when and where it's needed, Black Box follows a proven 10-step Talent Acquisition & Retention plan.

Service Beyond the Build

  • Services extend far beyond builds and retrofits to include day-to-day operations, building automation, and wireless networking.

Core Project Management

  • A core project management and logistics team positively impact the success of the project and team member satisfaction.

Digital Workplace

The nature of work is evolving quickly with hybrid work schedules now being the expectation rather than the exception. Where and how we conference and collaborate shifted from a static, office-centric model to a fluid, people-centric experience in which team members participate virtually from anywhere and everywhere and on any device, personal or corporate. Technological innovations give all team members “in the room” a voice so they can fully engage and contribute seamlessly, efficiently, and impactfully.

Speech Recognition

  • For better meeting engagement, AI-technology recognizes speech and focuses on the speaker; delivers accurate transcripts; highlights action items; creates task lists; and stores transcripts in a knowledge base for future reference.

Machine Learning

  • To create a more immersive, distraction-free meeting experience, integrated machine learning recognizes and suppresses background noises, such as sirens, building noises, and nearby conversations. Users leverage technology to improve human interactions.

Digital Assistants

  • In-meeting digital assistants improve collaboration by enabling you to conceptualize ideas. The assistant helps participants join, takes meeting notes, shares contact information, and sends upcoming meeting invites.

Enterprise Networking

The shift from working in the office to working at home has increased the number of devices, physical sites, and network traffic. IT departments, facing the daunting task of supporting hundreds – even thousands — of remote workers, have prioritized digital transformation projects to meet new demands.

SD-WAN

  • Connects enterprise networks — including branches and data centers — over large geographic distances providing centralized visibility, automation, and security.

Wi-Fi 6

  • Supports a distributed mobile workforce wirelessly indoors and out (in converged management with 5G).

Security

  • Integrated solutions include advanced security features, embedded automation, and intelligence tools to optimize and secure core and edge networks.

Global Multisite Deployments

  • Manages installs in a timely, repeatable way across hundreds of sites around the globe.

Global Multisite Deployments

Reap the benefits of working with one trusted managed service provider to ensure timely, standardized IT across your enterprise. You’ll eliminate the problems of working with multiple vendors in multiple locations with multiple results. Our global team of experts, using our time-tested methodology, will seamlessly deploy uniform technology at one site or hundreds of sites with consistent, repeatable outcomes.

Professional Services

  • We will assess, consult, project-manage, design, and engineer, so your IT is done right.

Field Services

  • We will manage the entire deployment including configuration, staging, installation, and logistics with on-site staffing for hassle-free, start-to-finish support.

Support Services

  • Get ongoing support including service desk and incident management, monitoring, remote support and configuration, and vendor escalation.

Managed Services

  • XaaS and custom services based on your unique project requirements can include everything from large-scale deployments to finishing the last few milestones.

Managed UCaaS

The impact of the pandemic on how we work (and live) is all-encompassing and permanent. As the world changed almost overnight, a new era of work dawned. Work is no longer someplace we go. It’s what we do — anywhere, anytime — and it requires a new approach. One that’s flexible, agile, economical, strong, and secure. Just as the pandemic grounded us (literally), it also pushed us into the cloud for all-in-one communications that include meetings, video, chat, phone, file sharing, and other collaboration tools. No matter where employees work — in the office, at home, and everywhere in between — you can give them the communications tools they need to ensure your business resilience.

  • Leverage Managed Unified Communications as a Service (UCaaS) to gain a competitive edge. You’ll get integrated calling, meetings, collaboration, video, chat, presence, and much more in one unified, cloud-hosted platform that’s completely managed for you. Managed UCaaS also ensures that you always have the latest communications technologies and security updates.

Structured Cabling Systems

As a structured cabling provider, Black Box can help you plan and execute a structured cabling system that's optimized to provide reliable communications, regardless of what applications the future brings. A structured cabling infrastructure that supports your wired and wireless networks will give you a flexible growth model and a way to implement the ever-evolving technologies for data transformation, smart buildings, and IoT. Whether you’re building a new location or want to upgrade your existing infrastructure, bring smart office technology with you. Black Box is the only partner you need.

IoT

  • The Internet of Things is driving transformation. Integrate the physical world with the digital world resulting in improved efficiencies, greater innovation, and better user experiences.

Data Centers

  • Meet escalating data network storage needs and multimedia communication support with a trusted partner who has large-scale implementation capabilities and technical expertise.

Deployments

  • Leverage the experience of thousands of specialized technicians to minimize disruption, free up internal resources, and provide consistent and repeatable outcomes across your enterprise.

Mobility

  • Support your mobile-first strategy by providing connections for the multiple wireless technologies that enable rapid and reliable wired access to information and resources.