DHDCare - Third Party Maintenance
On-premise hardware & maintenance services
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Ticket Escalation
DHDCare’s Incident Response System designates priority level and initiates ticket escalation when incidents cannot be resolved by remote technical support. Advance hardware replacements are processed with the urgency that fits your budget and network needs. Reduce downtime, operate more efficiently, and keep costs low.
24x7 Remote Support
24x7x365 Remote Technical Assistance for hardware use, configuration, and troubleshooting with access to certified Tier 4 engineers provides greater network stability, decreases risk and improves overall performance and security.
Support Across Platforms
DHDCare extends across manufacturer platforms and IT environments, including Cisco, Juniper, Dell EMC, HP, IBM, F5, Extreme, Netapp, Hitachi and more. DHDCare enables you to extend the use of EoS/EoL equipment in your network, yielding a better return on your investment. Leverage DHDCare to break out of the IT upgrade cycle and increase allocations to new projects.
Global Services
DHDCare supports international clients by utilizing a dependable, global network of certified technical support staff, priority shipping with our trusted carriers, and on-site or regional equipment sparing. Spanish-speaking support staff are available.