KORE Wireless Group

Hardware And Handling Fully Covered

• Lower costs in hardware procuring; simpler device and end-of-life cycle management From procuring your hardware to Mobile Device Management through to end-of-lifecycle management, KORE will take care of it all. It’ll help get your devices certified and verified to get them to market faster for a lower total cost of ownership. When your devices reach the end of their lifecycle, it’ll wipe them completely to keep your valuable information protected and either restock them for re-use or responsibly dispose of them.

Forward & Reverse Logistics

• The end-to-end solution that lets you focus on what you do best - KORE configures, tests, packages, and ships your hardware and devices for you so that when they arrive, everything is prepped and ready, which brings your IoT solution to market faster. When devices need to be repaired, replaced, or decommissioned, KORE manages the logistics to keep your operations running seamlessly.

Staying Connected

• KORE provides connectivity, network management, and security - KORE has trusted, expert carrier relationships to help you select the right connectivity options at the most feasible cost to help avoid any failure in your IoT stack communications. KORE makes sure you’re covered from edge to cloud with network management and control to avoid breaches, overages, and outages for comprehensive security and cost containment.

Demand Forcasting

• Reduce hardware carrying costs and streamline procurement with forward-looking data and expert analysis. They know that when you’re working on IoT device procurement, you not only need to reduce unnecessary inventory, you want to predict the future endpoint quantities you’ll need with confidence. Whether you’re looking out 30, 60, 90, or 120 days, KORE can help you develop an accurate forecast and a more efficient supply chain.

Order Management

• Ensure the working stock you need is available when you need it while reducing excess inventory. Whether it’s for a one-time or ongoing deployment, they know that it’s critical that you order the right amount of inventory. To ensure your orders are as accurate as possible, IoT device management can purchase devices and accessories on your behalf, setting up advance orders and custom-designed purchase triggers that ensure you have the right inventory on hand.

Staging & Kitting

• Get your IoT hardware pre-configured and ready to go, so your users can get up and running faster than ever. Whether your service is built on asset trackers, telematics equipment, routers, gateways, tablets, or smartphones, it’s critical that your devices are ready for rapid deployment. With our staging and kitting service, you can trust that your devices are fully assembled and configured when they arrive in your customers’ hands. IoT device management includes software configuration, SIM card installation, firmware updates, accessory integration, and custom component packaging.

Inventory Management

• Let us warehouse your devices for faster delivery and more accurate operational planning. When it comes to inventory management, stocking the right amount of devices is important, and getting them into your customers’ hands quickly is critical. That’s why KORE offers dedicated space in our secure, strategically located distribution centers and a team of experts who can help ensure that your hardware inventory is accurate and your shipments are fast. IoT device management from KORE is also able to track your inventory with a unique device identification number, record purchase information, and document warranty start dates – so you don’t have to.

Help Desk Support

• If endpoints aren’t working properly, it impacts your entire IoT ecosystem – and your business. That’s why connectivity and performance issues need to be resolved fast, so you need skilled and trained resources to quickly address end-user questions. KORE offers a Tier 1 support service that manages everything from ticket assignment to issue logging and tracking with the luxury of a single point of contact throughout the entire process. With that expertise at your fingertips, you can scale your operational support so that it grows along with your business.

Endpoint Monitoring

• Your endpoints never sleep, which can pose risks to security and performance. That’s why KORE monitors your endpoints 24x7. Trained Tier 2 and 3 support resources carry out the appropriate response when alerts are triggered and initiate troubleshooting activities to resolve issues fast. It’ll also manage the introduction and rollout of firmware releases to ensure each endpoint is up to date.

Release Management

• As part of your IoT strategy, it’s important to go beyond monitoring to include ongoing configuration and maintenance, without carrying the expense of dedicated technical expertise and in-house support staff. It’ll manage firmware and configuration releases for cloud-connected endpoints, including testing release updates in a development environment and working with you to roll them out to production endpoints taking care of your IoT device lifecycle management.

Service Assurance

• Because IoT solutions are made up of many technologies with different components, it can be difficult and time-consuming to determine the root cause when problems arise. With service assurance from KORE, you get well-orchestrated support escalation and resolution that expertly troubleshoots complex issues down to the component level. Aside from removing obstacles that get in the way of business performance, this type of Tier 2 and 3 technical support can significantly reduce your operational expenses.

Triage Support

• Resolve issues quickly and easily by troubleshooting malfunctioning endpoints. Sometimes it’s difficult to troubleshoot the root cause of an endpoint malfunction. But with triage services, it’ll validate endpoint failures, identify the next steps, and expedite the correct resolution. If your issue can be resolved without coordinating an in-person service visit, it’ll put an expert on the phone with you to address the matter immediately. The proven process for identifying and verifying component fault conditions helps prioritize IoT equipment maintenance to minimize downtime.

Claim Management

• Minimize unplanned out-of-pocket expenses and protect your investment when something goes wrong. When endpoint issues can’t be corrected through triage support, replacing and repairing the malfunctioning devices can be downright costly and time-consuming. With the return material authorization (RMA) process, you can just send the device to us and we’ll take care of it. If determined that it can’t be fixed, it’ll handle the warranty claim, saving you from the time and hassle of burdensome paperwork.

Re-Installation & Activation

• Integrate replacement devices on the network quickly and ensure optimal performance. After you’ve received your replacement device, you’ll need to make sure it’s properly re-activated at the site and then positioned in such a way to ensure that environmental conditions don’t contribute to future failures. KORE will work with you for a seamless IoT equipment maintenance integration by re-installing the device, reactivating it on the network, and performing application verification to make sure everything is functioning correctly.