Microsoft NCE Dynamics 365 for Retail
Enable the future of retail
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Evaluation
Deliver more relevant, differentiated customer engagements at the point of consideration with detailed audience intelligence.
Key benefits:
- Insights to predict customer intent
- Content-driven commerce
- Intelligent search and discovery
- Real-time, AI-orchestrated journeys
Purchase
Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.
Key benefits:
- Call center sales
- Pricing and promotions
- Retail store management
- Omnichannel commerce experiences
- Connected business-to-consumer and business-to-business e-commerce
Post purchase
Gain customers for life with intuitive and responsive tools to exceed every expectation.
Key benefits:
- Real-time order tracking
- Intuitive customer service
- Seamless cross-channel product returns
- Loyalty and retention programs
- 360-degree view of customers for connected experiences
Merchandising
Build a single source of truth for your business to plan and deliver value with real-time insights and connected infrastructure.
Key benefits:
- Categorization, assortment planning, and catalog support
- Inventory allocation and replenishment
- Product information management
- Real-time inventory visibility
Retail operations
Empower employees, remove redundancy, and bring relevant insights to your team when it matters.
Key benefits:
- Computer vision to optimize your space with analytics, and alerts
- Account protection, plus fraud and loss prevention
- Finance and payment management
- Robust omnichannel sales and performance analytics
- Retail store operations
Fulfillment
Give customers more choices while driving down affiliated costs around product fulfillment.
Key benefits:
- Advanced warehouse management
- Intelligent order management
- Buy online, pickup or return in store
- Contactless shopping capabilities