LiveVox WFO/WFM
Easy-to-use and activate WFO tools
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Key Benefits of LiveVox WFO/WEM
WFO solutions are completely integrated into, and accessible through, the LiveVox platform for rapid activation and ease of use.
- Integrated Performance Analytics 150+ Out-of-Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
- PTO Management
- Auto call disposition
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Auto call summary
- Coaching and E-Learning
- Forecasting
- Voice and Multichannel Inbox
- Schedule and Shift Adherence and Management
- Intent identification
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
- Sentiment analysis