Easy-to-use and activate WFO tools

Key Benefits of LiveVox WFO/WEM

WFO solutions are completely integrated into, and accessible through, the LiveVox platform for rapid activation and ease of use.

  • Integrated Performance Analytics 150+ Out-of-Box Advanced Reports
  • Agent, Multichannel, and Quality Management Data
  • PTO Management
  • Auto call disposition
  • Drag and Drop Visual UI
  • Reporting Distribution and Access Controls
  • CSAT Analysis
  • Agent Scorecards
  • Agent Work Queue
  • Auto call summary
  • Coaching and E-Learning
  • Forecasting
  • Voice and Multichannel Inbox
  • Schedule and Shift Adherence and Management
  • Intent identification
  • Content Library
  • Machine Learning Models
  • Native CRM and Channel Functionality
  • Sentiment analysis