Kaseya Vorex

Real-Time Dashboard

• The Service Desk dashboard provides help desk managers with real-time information about the status and progress of tickets as they move through your company’s support process.

Visibility

• Workflow rules ensure tickets move through your support process in a timely manner and generate alerts for complete visibility.

Easy Access to IT Documentation

• With IT Glue integration, get easy access to asset/device information for quicker resolution of tickets.

Auto-remediation of Tickets

• With VSA integration, automate the execution of VSA agent procedures/scripts directly from Vorex and enable auto-remediation of tickets.

Resolve Service Tickets Faster With Kaseya VSA Integration

• Launch VSA Live Connect remote endpoint management with the click of a button in Vorex service tickets and quickly troubleshoot the issue.

Centralized View into your IT Assets

• The Asset Management folder is a centralized place to store all your hardware and software asset information.

Gain Visibility

• Get real-time status on any of your IT projects, providing information on how things are progressing, if it is staffed appropriately or if there are any issues, all with the click of a button.

Quick Create New Projects

• Quickly create new projects by copying an existing project or by using built-in project templates that make the job easy.

Financial Overview

• Each project provides a complete financial summary of the costs associated with that project.

Comprehensive

• Supports dependencies between tasks, and unique deadlines for each task, and can coordinate the allocation of resources and service calls across multiple projects and tasks.