AppDirect SmartSupport for Microsoft
Microsoft services and cloud apps support
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SmartSupport Features
As more companies move to remote and hybrid work environments, the strain on the IT team significantly increases - implementing, managing and providing technical support creates unnecessary challenges. With SmartSupport, you will access responsive, dedicated support professionals to cover comprehensive software, hardware and internet access-related issues.
Technical support for Microsoft 365 customers who require access to cloud experts for end-user requests and admin escalations.
Microsoft Support
- User lifecycle and service management
- Tenant creation and administration
Self-Service
- 24/7 phone, chat, and email access to support engineers for cloud apps for your admins and end users
- Access to documentation and support ticket portal
Tier 1-3 Assistance
- AppDirect will manage any Tier 3 escalations to Microsoft Premier Support and will coordinate with the customer to ensure the problem is solved to your satisfaction.
- Tier 3 – Technical issues requiring escalation and intervention from Microsoft
- Tier 2 – Troubleshooting assistance for Admins
- Tier 1 – End User support to answer FAQs, provide common “How-to’s” and offer troubleshooting support
- As a Microsoft CSP Partner, AppDirect is the primary point of contact for all your M365 support issues, including:
Why Customers Choose SmartSupport
- Assistance with installation, setup and configuration
- Take advantage of new capabilities
- Problem diagnosis and troubleshooting