Features - Commerce.AI | AppDirect Marketplace

Experience AI

Build next-generation experience and reputation by truly understanding your customers and the rest of the market.

Better understand customer affinities, purchase reasons, and challenges, and turn your next interactions into great brand experiences.
Ingest experience data from a variety of pre-connected sources within your organization and beyond.
Combine internal and external data sources to uncover insights around staffing, customer service, and real estate, healthcare and really anything.
Understand buying behaviors to design relevant, delightful customer experiences.
Compare and monitor customer reviews across locations at scale to optimize your branch, employees, and service quickly.
Identify growth areas and opportunities to improve customer loyalty.
Find new contexts and uses for your store.
Get a clearer picture of bottlenecks and areas for improvement before they escalate.

Track megatrends and markets. Identify buzzing categories and startups. Win against competition.

Commerce.AI helps keep you focus by collecting relevant information from across the web, and automatically distills and transforms this information into real insights and action.
Surface key product features, wish lists, use contexts, recommendations and more.
Gain a deeper and broader grasp of your products and company DNA through the voice, heart and mind of your customers.
Recognize, manage, and resolve product risk areas & escalations and develop solutions proactively.
Gauge positive and negative changes in your product and product category, and respond with speed and efficiency.
Pinpoint product, category and feature trends and alternatives that need to be focused on in the coming years.
Compare trends within categories, and uncover insights around product success and failure.
Identify new product and market opportunities.
Uncover facets, use cases, and topics to determine changing customer behavior, trending products, emerging brands, and new product opportunities.

Unleash the power of voice AI. Test out new product/service concepts.

Create and deploy customer surveys and questionnaires quickly using our easy to use templates.
Increase response rates and engagement.
Obtain feedback directly from consumers, wherever they are.
Use voice survey for market research and analysis to derive insights into your existing products, and to help formulate new ones.
Build in a new and engaging way of reaching your customers.
Data is captured in Commerce.AI platform and combined with existing data sources to provide a deeper understanding of your products, services and market at large.
Commerce.AI’s customer feedback tool is a voice-based survey application that uses complex speech recognition and natural language understanding to derive structured customer data and insights.

Clean and pre-trained data models. Save your data science team’s time. Combine unstructured and structured data.

Commerce AI integrates with Shopify, Salesforce Commerce Cloud, and other commerce-centric platforms.
Push customer feedback into CRMs, commerce platforms, and other tools to give your teams a full view of your products and services, and to power your digital customer experience.
We help sites and community owners leverage their expertise to power articles, reviews, chatbots and more.
Use Commerce.AI data to power your content to build and grow your brand as a trusted resource.
Learn about the voice of your customer via our deep product API and get complete flexibility to build reports that suit your needs.
Correlate our unstructured intelligence with your internal datasets.
Power of 56,000 industry experts delivered by our APIs.