VEEUE®
High touch incident management
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VEEUE® Platform
VEEUE® is our industry-leading management and monitoring platform built on a foundation of ServiceNow, LogicMonitor, and Sisense. It blends a digital workflow platform, application service monitoring with powerful analytics to deliver best-in-class monitoring, incident management, and business intelligence with actionable insights into your network and compute environment. We designed VEEUE® to be a complete managed services solution that simplifies your complex world of IT.
Network Operations Center
As an extension of your IT organization, our NOC team provides 24x7x365 monitoring and resolution of your network environment to ensure seamless operations. Once an alert is raised from the VEEUE® platform, our specialized team of analysts delivers high-touch incident management, leveraging years of experience working with telecom service providers to resolve your issues quickly and efficiently. Leveraging ITIL standards, we’ll work with you to create customized troubleshooting procedures that evolve with you.
Professional Services
Through AppDirect you can provide your customers with the project management, field services, engineering, warehousing and staging services that they need to maintain their end-to-end network solution. These add-on solutions are sold alongside the AppDirect VNOC platform, so that your customer only needs one end-to-end source for all of the the tools, monitoring, and services needed to manage their network outages, resolve outages, and stages of network equipment