Optimum Business Phone

by Optimum Business

Unlimited calls for one flat rate

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Advanced features that speak for themselves

Features like Call Waiting, Rollover Hunting, and Call Queue with Music On-Hold ensure your customers never get a busy signal. Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote. With over 20+ advanced features, no matter the features that your business needs, Business Phone helps keep the phone ringing and your business productive.

  • Rollover Hunting - Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail.
  • Call Queue with Music On Hold - Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
  • Enhanced Voicemail - Enhanced Voicemail lets you listen to messages, create personal or corporate greetings and access your voicemail box from anywhere there's phone or internet access.
  • Time-of-Day Forwarding - Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
  • Call Forwarding - Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
  • Find Me - Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.
  • Call Waiting - Alerts you with a special tone when someone else is calling you while you are already on the phone.
  • VIP Ringing - Designate up to 32 telephone numbers to ring with a second, distinct ring tone.
  • Business Continuity Forwarding - Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.
  • Block Unwanted Callers - Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.
  • Private Outbound Calling - Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
  • Directory Listing and Directory Assistance - Your phone service includes a 411 and White Pages directory listing (simple, straight-line listing) for new phone number(s). A 411 and White Pages directory listing for your toll-free numbers is optional and provided at an additional charge.
  • Call Detail Records - Call Detail Records are provided in the Optimum Business Account Center for all incoming and outgoing calls made to and from your phone line. You can view and download Call Detail Records for the current bill period and up to three prior bill periods.
  • HD Calling - Optimum is the first landline telephone service provider in the U.S. to launch High Definition calling. HD calling is the next generation of voice technology that gives you less background noise, sharper sound quality and increased clarity in your phone conversations. To experience HD calling, customers and call recipients must subscribe to Optimum Voice and use HD-capable handsets.

International calling lets you connect with the world for less

You already know the importance of staying in touch with your customers, whether they’re down the street or across the ocean. More than ever expanding into international markets is necessary for many growing businesses - and Business Phone offers competitive per-minute rates so international calling doesn’t have to be expensive.

Maintain a professional reputation with A 1-800 number

The size of your business doesn’t matter as much as its reputation. One small way you can build trust between you and your customers is with a toll-free number. It shows that you’re reliable, and it helps people remember your number more easily. Support your marketing and strengthen your brand with a toll-free vanity number.

Stop answering the phone ‒ Meet your virtual receptionist

Virtual Receptionist allows all calls to be answered automatically - 24/7/365. Set up a customizable greetings that can route your callers to specific departments or extensions, and you can even give your Virtual Receptionist its own office hours with time-of-day scheduling, ensuring your customers hear the right greeting at the right time. Combine with other advanced features like rollover hunting and call queue with hold music that makes the wait enjoyable to ensure you never miss a call again.