BluIP Artificial Intelligence Virtual Agent (AIVA)
Enhance customer experiences with AI
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Improve customer experience
Constantly working in the background, AIVA promises to provide you with an environment where:
- No interaction goes unanswered
- End-to-end journeys are evaluated
- Consumer experiences are completed or transitioned to a live person
- Every interaction is logged and tracked
AIVA provides built-in support for:
- ERM tools
- Property management
- Customer relationship management
- Fulfillment services
- Ticketing tools
- Reservation & booking platforms
Data measureable through a single tool
Data driven development culture delivers meaningful experiences through AIVA™. All AIVA™ interactions are securely stored within the AIVA Connect™ platform and used to create robust reports.
- Training and understanding
- Market and sentiment analysis
- Speech recognition
- Call quality
- Intent tracking
- Caller transcription