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FirstComm Unified Communications
Optimize team productivity
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UC Teams
UC Teams is a unique offering that integrates hosted phone (PBX) functionality into an active Microsoft Teams instance - allowing employees to take calls through MS Teams enabled devices – anywhere, anytime.
- Flexible Device Integration - Integrate new devices or keep the phones you have and optimize calling capabilities through Teams.
- Enhanced Teams Calling - Enjoy the same voice capabilities you experience on your desk phone or mobile, all within your Teams instance.
- Exceptional FirstComm Support - Trust that if any challenges arise in UC Teams, the FirstComm team will be there to help find resolve.
- True Mobility & Flexibility - Take calls through your teams instance at your desk, at home, or while on the move and mobile.
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Call Center
The UC-Standard Call Center solution allows companies to respond to growing customer demands with valuable call center features, such as:
- Connectivity for Remote Locations
- Quick Deployment
- Failover for Business Continuity
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Call Recording
FirstComm’s Call Recording solution helps companies optimize compliant, yet detailed call monitoring capabilities, including:
- Real Time Dashboards
- Intuitive Call Search
- Comprehensive Reporting
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CRM Integrator
Integrator's sleek integration capabilities sync different database's, to better personalize customer engagement. Integrate systems like:
- Salesforce
- Microsoft Dynamics 365
- Zoho
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Contact Center
FirstComm’s Cloud Contact Center is designed to improve customer service operations and streamline workflow processes. Enjoy benefits like:
- Robust Security Features
- Real Time Customer Insights
- Powerful, Customizable Platform
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MaX UC SMS
With MaX UC SMS, users can send/receive work messages on mobile devices, without compromising personal info. Take advantage of features like:
- SMS/Text for Work on Mobile
- Unlimited Inbound Text
- Usage Tracking Portal
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Voice Operator Panel (VOP)
The Voice Operator Panel gives users the ability to use softphones for business, boosting call flexibility. Elevate functionality with resources such as:
- Screen & Manage Calls
- Real Time Dashboards
- Monitor Call Activities