Inoria Professional Services
Expert, knowledgeable services
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Development, implementation & integration services
Successfully deploy your platform with minimal disruption to your customer service center.
Your partner in contact center implementation and integration success
- Jumpstart operations and drive ROI with a turn-key implementation model based on proven information technology methodologies, prescriptive best practices and industry expertise.
Faster deployment, lower cost of ownership
- Whether you require a straightforward or more complex implementation of your contact center solutions, our professional services team will be there every step, managing the entire process and guiding every phase towards successful project completion.
- Plan: Project chart, customer questionnaire, kick-off meeting, license preparation (if required).
- Build: Discovery, plan and timelines, customer acceptance.
- Fulfill: Installation/Configuration of infrastructure, configuration, development/customization, testing, training plan.
- Implement: Go-Live preparation , Go-Live testing, Go-Live acceptance.
- Evolve: Post-implementation support, business requirements document, post-mortem, continued support, facilitate growth and expansion projects.
Your environment is unique. Why settle for pre-packaged solutions?
- Always operate at your best with contact center solutions developed and customized to meet your specific requirements. Working with you, at all stages of the implementation and integration process, our development team can identify areas where solution customization and product development can enhance precise areas or improve the overall experience.
Support & managed services
A company is measured by its people and the customer experiences they deliver. We have designed a culture that instills a more personable and human approach to delivering support services.
Reach peak performance with flexible customer care options
- Sometimes you need a little support and sometimes, you need a lot. Either way, our personable and knowledgeable support people are available by phone or through our online customer portal to help you find a quick and efficient resolution.
Your partner in the evolution of your call center solutions
- Working closely with your team, we act as your trusted internal advisor, evaluating and proposing solutions across the customer journey that transform your call center into a state-of-the-art contact center ready to meet customer expectations and take on tomorrow’s business opportunities.
- Virtual or remote work capabilities
- Voice recognition
- Chat and email integration
- Customer self-service tools
- CRM, ERP, ticketing system and other third-party integrations
- Business tool optimization (Skype for Business, Teams, etc.)
- Artificial Intelligence
- Data analytics
Trust the experts to manage your contact center solution
- Inoria Managed Services is a worry-free, 24/7, full-service solution for your growing or upstart operations. We’ve got the industry know-how to expertly manage your contact center systems and communication channels – to keep you focused on running your business.