Acuity Technologies Mobility Managed Services

by Acuity Technologies

MDM, security & support

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What is Managed Mobility Services?

Acuity provides comprehensive mobility managed services (MMS) addressing management, security, and support of corporate mobility environments.

  • Provision - Carrier or provider interaction. Activations, upgrades, changes, deactivations.
  • Depot - Hardware management. Return and exchange management, recycling, and repair.
  • Engineer - Technical insight. MDM administration, DEP and KME maintenance, certificate management, app and profile management.
  • Support - Multi-channel end-user support. Devices and apps, MDM enrollment, all fully integrated into clients' ticketing systems.
  • Optimize - Cost containment. Automated analysis of usage trends, budgeting and automated alerts, invoice and expense analysis.
  • Consult - Project support. Hardware refreshes, technology transitions, contract negotiation, etc.

End-User Support

We believe the most important component of our MMS service is end-user support. As business-critical as mobile devices and applications are, it’s vital that users have access to expert support when and how they need it. It's equally vital for that support to be polite and professional.

  • 24x7 helpdesk - The foundation of our support infrastructure is our 24x7 US-based helpdesk, staffed here in our corporate office with experienced level 1, 2, and 3 wireless support reps and technicians. User satisfaction is our driving goal, so calls are answered quickly by a real person.
  • End-user web portal - Our proprietary web portal, branded with your company logo, is designed to allow end-users to submit requests and chat with our helpdesk.
  • Multi-channel support - Not everyone seeks support in the same way, so we ensure users can reach us by phone, email, online ticketing system, or web chat. All requests are centrally tracked and managed by our internal SLAs.

Expense Management

Because mobile environments are dynamic — staff changes, devices break or are upgraded — the expenses associated with wireless services must be meticulously watched to keep costs down. Our MMS service includes continuous expense management to achieve this objective.

  • Initial cost assessment - The first step in any engagement is an initial assessment of wireless costs. In most cases we identify immediate savings opportunities that more than cover the cost of our service.
  • Real-time monitoring - We'll monitor usage day-to-day to catch anomalies such as international roaming and data overages in order to adjust quickly and avoid bill surprises.
  • Monthly analyses - Every month our analysts review your invoice, looking at plan utilization and identifying billing errors. This process also involves the reconciliation of user info across carriers, MDM software, and directory stores like AD.
  • Contract negotiation - As part of our process we will help during renegotiation of provider contracts to ensure you're receiving competitive discounts and that the plans are optimally designed for your environment.

Mobile Device Management Software Administration

MDM software like AirWatch and MobileIron can be a vital tool in ensuring your devices and the data they contain are adequately protected. We can both deploy and administer your MDM platform as part of an MMS engagement.

  • Consistent security restrictions - One of the biggest benefits of MDM software is the ability to ensure all devices comply with corporate security standards. Don't have standards set? See our policy design and enforcement section below.
  • Automated wipe capabilities - Some industries, like healthcare, are especially sensitive to the risks associated with lost or stolen devices. We've developed an automated system that allows your managers to independently trigger the wipe of a device via phone, text, or web.
  • AirWatch, MobileIron, & Microsoft partners - Our partnership with these major MDM players means we can provide a one-stop shop. We can sell, install, and maintain these award-winning platforms consistent with best practices.

Device Staging & Deployment

Especially for companies that require specific applications and accessories, our structured staging and deployment services ensure that devices get in your users hands ready to go, minimizing downtime.

  • Pre-configuration - Pre-configuration ensures devices are uniform and reduces the chance of user issues after deployment. Options include the establishment of base device settings, WiFi configuration, and the creation of business-standard Google Play or AppleID credentials.
  • MDM enrollment - MDM software is only as good as your enrollment processes. Ensuring that all phones are pre-enrolled with all required restrictions applied maximizes control of your environment.
  • Accessories - Pre-packaging devices with accessories like cases and handsfree kits can minimize device damage and ensure users have all the equipment needed to be immediately productive.