Microsoft NCE Dynamics 365 Contact Center

by Microsoft

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Any organization. Every possibility.

Microsoft NCE Dynamics 365 Contact Center empowers your organization with an all-in-one solution to streamline customer interactions. We offer seamless omnichannel experiences, ensuring every customer touchpoint is efficient and personalized. Enhance productivity with AI-driven insights, intuitive tools, and real-time data that guide your team to deliver superior service. Our platform is scalable, secure, and designed to integrate effortlessly with existing systems, enabling you to optimize operations and drive customer satisfaction. It delivers intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

Starting at $95.00 /Month
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Top Features

  • Next-generation self-service

    With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences. Combining the best of interactive voice response (IVR) technology from Nuance and Microsoft Copilot Studio’s no-code/low-code designer, contact centers can provide customers with engaging, individualized experiences powered by generative AI.

  • Accelerated human-assisted service

    Across every channel, intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and efficiency. When a customer reaches an agent, Dynamics 365 Contact Center gives the agent a 360-degree view of the customer with generative AI — for example, real-time conversation tools like sentiment analysis, translation, conversation summary, transcription and more are included to help improve service, along with others that automate repetitive tasks for agents such as case summary, draft an email, suggested response and the ability for Copilot to answer agent questions grounded on your trusted knowledge sources.

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Microsoft NCE Dynamics 365 Contact Center - Introduction

Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel.

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