TeamViewer Tensor

• Borderless offices
• Disparate digital ecosystems
• Device diversity
• Third-party contractors
• External vendors
• Distributed workforce

From IT to IoT to OT

• TeamViewer Tensor Support offers not just device-to-device support, but a central dashboard to monitor, manage, and access devices across your enterprise.
• Support all devices in your IT infrastructure to help your employees, stakeholders, or partners. See their screen, fix issues directly on their device, and troubleshoot issues for users in real-time in their day-to-day operations.

• Enhance your customer service with secure next-gen support for mobile apps and through web-based sessions via browsers.
• Ensure higher customer and employee satisfaction as well as stronger brand loyalty and retention.
• Enable faster issue resolution in a secure, scalable manner.
• Deliver a seamless customer and employee support experience.

• Maintain privacy and discretion through dedicated secure remote work features.
• Secure your remote access and work experience with integrated next-gen endpoint protection powered by Malwarebytes.
• Enable immersive and easy-to-use remote access to your employees from anywhere.
• Ensure faster time-to-deploy across your organization in no time with mass deployment.
• From traditional office to remote to work-on-the-move: enable your workforce with an easy-to-use and secure access solution that empowers them to be as efficient, effective, and productive as possible. This is especially relevant for companies that have a hybrid workplace strategy and a growing remote workforce. TeamViewer Tensor Work lets any mobile workforce stay productive by getting access to their PCs at work from wherever they are – while you stay in control.

• From IT to embedded devices: provide end-to-end encrypted remote support for any embedded device or machine with or without an operator, to reduce downtime and on-site repair costs. Enable support agents and technicians to instantly resolve and troubleshoot faults for field assets and devices from a remote location in near real time. TeamViewer Tensor Embedded offers comprehensive, device-to-device support and a central dashboard to monitor, manage, and access embedded devices across your digitalized value chain.
• Improve service efficiency and reduce device downtime with rapid ROI.
• Reduce incidental costs and offer attractive SLAs (Service Level Agreements) to improve customer experience and brand loyalty.
• Leverage remote connectivity to meet your digital transformation goals.
• Allocate resources far more effectively and efficiently, lowering travel expenses and reducing technician fatigue to a large extent.

• Achieve better first-time-fix rates and boost customer satisfaction by delivering an exceptional service.
• Increase productivity and knowledge transfer for technical repairs and maintenance or provide approval for inspections from a central location instead of time consuming on-site visits.
• Lower travel costs by replacing on-site visits with remote expert help for service – while maintaining secure sessions powered by the TeamViewer global access network.
• Enable your onsite service technicians and customers to get direct assistance on their smartphones from experienced technicians guiding them remotely through an immersive AR experience.
• Enhanced issue resolution from first-level to second-level: see what the technician on-site sees and collaborate for faster problem resolution in real-time. Take advantage of our 360° remote support, combining embedded device fixes with augmented reality visual assistance to solve any hardware issue — from anywhere in the world. TeamViewer Tensor Assist AR gives expert technicians the power to solve problems remotely using simple but intuitive features such as object tagging and document sharing and much more.