Zendesk WEM/WFM and QA
AI-powered workforce engagement software
Powerhouse operations for powerful teams
Zendesk WEM/WFM and QA is a set of tools designed to optimize support operations, increase service efficiency, boost performance, and improve the agent experience, saving the whole organization time and money. This suite represents a significant advancement in workforce management and quality assurance for customer service teams. By leveraging AI technologies for predictive analytics and automated quality checks, organizations can optimize both agent performance and customer satisfaction effectively.
Top Features
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Inspire productivity
With automatic forecasting, scheduling, and monitoring, you can run your team with precision. Cut down on inefficiencies—saving the whole organization time and money.
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Get intel, effortlessly
From schedule adherence to resolution time, Zendesk sends you insights that show exactly how your team performs. Use the findings to stop service problems before they start.
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Ensure superior CX
We ensure that every conversation is top-tier. We evaluate 100% of interactions, including AI agents, and automatically highlight areas for coaching because transparency builds trust.
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Additional Information
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