Zendesk Automated Resolutions

by Zendesk

Measure your usage of AI agents

 Write a review
Buy Now Contact Us

Monitoring your automated resolution usage

You can track your automated resolution usage, which can help you determine whether your plan-based automated resolution baseline meets your needs. When you are near your AR limit, you'll be alerted in Admin Center and your billing admin will be notified in email.

Viewing automated resolution usage in the dashboard

  • The Automated resolutions dashboard provides a look into how many automated resolutions you use. The dashboard can help you determine how well your AI agents deflect customer support requests and whether you should change your current configurations. This information can also help you forecast your future automated resolution needs.

Avoiding automated resolution overage

  • You can configure your account to avoid automated resolution overage by increasing the number of automated resolutions available or updating your automated resolution usage settings to pause all AI agent capabilities when your automated resolution limit is reached.