Masergy

by Comcast Business and Masergy

Leading secure cloud networking platform

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SD-WAN

Your network, your way Select the network you want, mixing and matching access types and directly connecting to top cloud services and applications. With firewalls built-in, you can choose among three tiers of security services to protect your SD-WAN deployments or your entire IT environment using a SASE-based approach. Best of all, you can manage your network all from one portal with the choice between a fully managed service or a co-managed solution.

Fully-managed services

  • Alleviate your IT team of the SD-WAN implementation, policy configuration, updates, as well as 24/7 network monitoring. With Masergy’s three NOCs and SOCs on three continents and a team of highly skilled engineers, you can be confident that your network service quality is the best in the industry. Masergy’s SLAs, Net Promoter Scores, and client retention rates are unrivaled in the industry.

Over the top

  • Using an internet-only approach for data transport has become known as SD-WAN “over the top” (OTT), and Masergy can create a secure overlay network on top of any public or private network—even your existing corporate network. This is the ideal solution for mid-size businesses wanting a low-cost broadband backbone as well as mid-to-large-sized companies locked into long-term network contracts.

SASE

  • It’s never been easier to make security intrinsic to the network. Masergy’s SD-WAN meets the key tenets of Gartner’s Secure Access Service Edge (SASE) model. With tiered security options including next-gen cloud firewalls and 24/7 SOC services, Masergy alleviates your team of monitoring and threat response. Solutions enforce consistent security policies and put alert metrics all in one portal.

Unified Communications

People are working from anywhere, on a range of devices, and keeping your business connected is more important than ever. It’s critical for your communications platform to perform because work doesn’t wait — so your employees and partners shouldn’t have to wait either. Masergy UCaaS is a best-of-breed solution built on the Cisco collaboration platform that includes cloud calling, virtual meetings, team collaboration, SIP trunking, and IP phones — all wrapped by a fully managed network service known for near-perfect performance across the globe. Get all those tools and services in one platform with one dial plan.

  • Availability in 120 countries
  • Hybrid cloud solutions with SIP trunking
  • 25 countries with PSTN and SIP trunking
  • One portal for end-to-end visibility and analytics
  • Unparalleled customer service: 24/7 live technical support and unlimited training

Contact Center

Performance is dialed in. And satisfaction is dialed up. Your business success depends on the customer experience you deliver. A better experience drives loyalty, and loyalty creates new engagement channels and revenue streams. The bottom line: A good contact center can turn happier customers into business outcomes. Masergy’s Cloud Contact Center delivers unsurpassed quality as a best-of-breed solution leveraging Cisco Webex® technology embedded into the global software-defined network. Complete with virtual agents, workforce management, and predictive call routing, you’ll be able to provide the best possible customer experience.

  • Virtual agents automate routine tasks using artificial intelligence
  • Workforce management charges productivity with real-time analytics
  • Omni-channel solutions create 360-degree view of customers
  • Predictive routing intelligently connects customers to the best agents

Managed Security

Stop threats before they become major problems Masergy’s Managed Security Services give you unified enterprise security that uses machine learning to identify sophisticated attack patterns. Get comprehensive managed detection and response services on a global scale, tailored to meet any budget. Masergy takes the workload off of your staff to help you optimize your resources while widening your security coverage.

  • One partner for technologies, analytics, and 24/7 threat detection and response services
  • Technologies for cloud security, network security, endpoint security
  • Patented machine learning and behavioral analytics
  • 3 security operations centers across the globe offer 24/7 monitoring and response
  • Full network visibility for “east/west” site-to-site traffic monitoring